Head Of Butler

Company Description Adani Airport Holdings Ltd is India’s largest private airport operator, focused on creating memorable and seamless travel experiences. Its portfolio includes major airports such as Mumbai, Navi Mumbai, Ahmedabad, Jaipur, Lucknow, Guwahati, Thiruvananthapuram, and Mangaluru, which act as key hubs for economic growth and mobility. Across this network, the company combines world-class passenger amenities with advanced digital solutions to enhance every aspect of the journey. Each airport is designed to reflect local art, culture, and heritage while offering rich retail, food and beverage, and robust operational infrastructure. Adani Airport City further expands this vision by developing hospitality-led, mixed-use destinations that deliver elevated and immersive experiences for all users.Role Description The Head Of Butler is a full-time, on-site role located at the New International Airport, responsible for leading and managing premium passenger concierge and butler services. This role oversees a team of butlers, sets service standards, and ensures that VIP and high-value passengers receive personalized, high-touch assistance throughout their airport journey. Day-to-day activities include supervising meet-and-greet services, coordinating baggage handling and escorting, managing lounge and hospitality arrangements, and resolving service issues promptly and professionally. The Head Of Butler collaborates with airport operations, security, airlines, and hospitality partners to deliver seamless, discreet, and efficient service. The role also involves training and mentoring staff, monitoring performance metrics, and continuously enhancing service protocols to align with Adani Airports’ luxury and customer experience vision.Qualifications Demonstrated leadership experience in hospitality, luxury services, airline lounges, or high-end concierge operations, with strong team management and coaching skills.Excellent customer service, communication, and interpersonal skills, with the ability to interact confidently and respectfully with diverse, high-profile passengers.Strong operational and organizational abilities, including shift planning, resource allocation, and coordination with cross-functional airport teams.Proficiency in handling guest escalations, problem-solving under time pressure, and maintaining discretion and confidentiality at all times.Experience in training staff on service standards, grooming, etiquette, and guest handling protocols within a luxury or premium environment.Good understanding of airport processes and security requirements; prior experience in aviation or airport operations is an advantage.Fluency in English; knowledge of additional Indian or international languages is beneficial.Bachelor’s degree in Hospitality Management, Aviation Management, Business, or a related field preferred, along with a polished professional appearance and high ethical standards.