Head of Call Center

Remain Medical Group is looking for a highly experienced Head of Call Center with a strong background in sales, telesales, lead conversion, and customer experience to lead our Call Center team and drive both service quality and revenue performance.Key Responsibilities:Lead and manage the Call Center, Telesales, and Customer Experience teamsDrive sales performance and achieve monthly revenue and conversion targetsConvert inbound and outbound leads into confirmed appointmentsDevelop effective telesales and patient follow-up strategiesManage lead reactivation, cross-selling, and upselling initiativesMonitor individual and team sales performanceTrack KPIs including conversion rate, booking rate, attendance rate, call productivity, and revenue generatedDevelop sales scripts, objection-handling techniques, and follow-up processesCoach and train agents on sales techniques, negotiation, closing, and customer communicationAnalyze leads, campaigns, and sales funnels to identify opportunities for improvementCoordinate closely with Marketing to improve lead quality and campaign conversionWork with Operations and medical branches to maximize appointment availability and patient conversionPrepare regular sales and performance reports for managementRequirements:Bachelor’s degree in Business Administration, Marketing, Healthcare Administration, or related fieldMinimum 7 years of experience in Call Center, Telesales, Sales, or Customer ExperienceAt least 2–3 years in a managerial or leadership roleStrong and proven sales background with experience in achieving revenue and conversion targetsProven experience in telesales, lead management, negotiation, objection handling, and closingStrong understanding of sales funnels, CRM systems, and Call Center KPIsExperience in healthcare, medical centers, dermatology, aesthetics, dental, or similar sectors is highly preferredExcellent leadership, analytical, communication, and team management skillsTarget-driven with a strong commercial and sales mindsetWe are looking for a results-driven leader who can build a high-performing Call Center team, improve patient conversion, and contribute directly to revenue growth.