Head of capacity

The Head of Capacity will be responsible for planning, managing, and optimizing delivery capacity to ensure sufficient manpower and fleet resources to meet operational demand. The role will oversee capacity planning, driver/rider management, performance monitoring, and coordination with branches to maintain efficient and reliable delivery operations.Key ResponsibilitiesDevelop and manage capacity plans based on business volume, forecasts, and operational requirements.Ensure sufficient driver/rider capacity across branches and operational areas.Monitor daily capacity, utilization, productivity, attendance, and service performance.Identify capacity gaps and take timely actions to address shortages.Lead recruitment and onboarding plans for drivers/riders and other capacity-related positions.Manage and optimize driver/rider allocation according to business demand.Coordinate closely with Branch Managers, Operations, HR, and Recruitment teams.Analyze operational data and prepare regular capacity and performance reports.Develop market mapping and sourcing strategies to attract and retain qualified drivers/riders.Monitor market trends, competitor practices, and local labor market conditions.Establish and track KPIs related to capacity, utilization, productivity, and cost efficiency.Ensure compliance with company policies and Saudi labor and transportation regulations.Handle capacity-related escalations and provide practical solutions to operational challenges.Continuously improve capacity planning processes and reduce operational gaps and costs.Requirements5+ years of experience in capacity planning, fleet management, logistics, transportation, or delivery operations.Strong experience in the Saudi logistics/delivery market.Experience managing large driver/rider or fleet operations.Strong understanding of capacity planning, workforce planning, and operational forecasting.Strong analytical and problem-solving skills.Experience working with operational KPIs and data analysis.Strong communication and stakeholder-management skills.Proficiency in Excel and operational management systems.Good command of English; Arabic is preferred.Ability to work under pressure in a fast-paced operational environment.Strong leadership and team-management skills.Preferred BackgroundExperience in last-mile delivery, courier, e-commerce, logistics, or transportation companies.Experience managing capacity across multiple branches or cities in KSA.Experience with large-scale driver/rider recruitment and workforce optimization.Knowledge of the Saudi transportation and delivery market.Experience in companies such as courier, express delivery, or e-commerce platforms.