Head of Client Experience JN -062026-177076

To Apply for this Job Click HereWe are seeking a customer-focused and operationally driven Head of Client Experience to lead our service organization and help deliver exceptional experiences for travelers, travel advisors, and partners.The ideal candidate combines strong leadership skills with a hospitality mindset and understands that travel is personal, time-sensitive, and often high-stakes. They are equally comfortable coaching team members, resolving escalated customer issues, and driving operational improvements.Head Of Client Experience Benefits And CompensationCompetitive base salary ($90,000–$100,000)Annual company bonus opportunityBenefitsPaid Time Off401(k)Annual work-from-home stipendTSA PreCheck reimbursementAnnual travel and tour creditsEmployee discounts on tours and activitiesFully remote work environmentHead Of Client Experience – Requirements & Qualifications6–10+ years of experience in Client Experience, Customer Support, Customer Success, Travel Operations, Hospitality, or a similar customer-facing leadership role3+ years of experience managing team leads, supervisors, managers, or customer service teamsProven success leading service operations in a high-volume environmentStrong leadership skills with a hands-on management styleExperience managing escalated customer concerns and service recovery situationsStrong analytical abilities with experience using metrics, QA programs, and operational reportingExperience developing SOPs, training programs, and customer service processesExcellent written and verbal communication skillsExperience utilizing customer support platforms, CRM systems, automation tools, and AI-driven technologiesHead Of Client Experience – Preferred Background & SkillsExperience within the travel, hospitality, tourism, OTA, or marketplace industriesExperience supporting travelers, travel advisors, suppliers, or B2B partnersStrong understanding of the traveler journey and customer experience best practicesExperience partnering cross-functionally with Product, Sales, Operations, and Technology teamsFamiliarity with AI-assisted customer service tools and workflow automationAbility to improve efficiency while maintaining a personalized customer experienceStrong problem-solving skills and ability to remain calm in time-sensitive situationsExperience leading remote teamsPassion for travel and hospitalityJOB ID: 177076 #postElizabeth WetherholdTo Apply for this Job Click Here, $90,000 - $100,000,