Head of Client Relations

The roleFP Trading is a forex and CFD brokerage offering clients access to global financial markets.We are looking for someone who can bring in business and help the team do the same. You will own a sales pipeline and revenue target, while leading our existing sales team to build stronger client relationships and win new business in the forex and CFD market.You will stay involved in client conversations and deals, coach the team through opportunities and take responsibility for both your own results and the team’s performance.What you will doOwn personal and team revenue targets, with clear plans for winning new clients and growing existing accounts.Find and develop new business through prospecting, referrals, industry contacts and follow up on qualified leads.Manage your own client portfolio and sales pipeline, from the first conversation through to conversion and ongoing account growth.Lead the existing sales team day to day: set priorities, review pipelines and help move opportunities forward.Coach team members on client conversations, objection handling, negotiation and closing; step in on important deals when needed.Build lasting relationships with key clients, understand their needs and identify opportunities to retain and grow their business.Keep CRM records and forecasts current, and give the Head of Sales and Business Development a clear view of results, opportunities and gaps.Recommend improvements to lead allocation, follow up and sales activity based on what is working.Keep sales conversations accurate and within approved company guidelines and involve the relevant teams when a deal needs their input.Act as the senior escalation point for complex client concerns, coordinating timely resolution and complaint handling with the relevant teams.Identify gaps in the client journey and improve handovers, CRM workflows and communication processes to reduce friction and recurring issues.Track client satisfaction, retention, activation and service performance; present trends and practical recommendations to senior leadership.Work with Compliance to maintain appropriate client communications, confidentiality and escalation of concerns across the markets served.What we are looking forAt least 5 years of client relations, account management or client service experience within forex or CFD brokerage firms, including at least 3 years leading a team.Proven success in improving client retention, satisfaction and team performance in an online trading environment.Strong understanding of forex and CFDs, including leverage, margin, spreads, order execution and the associated trading risks.Hands on familiarity with MT4 or MT5, brokerage CRM systems and back-office workflows; cTrader experience is an advantage.Experience handling complex client escalations and coordinating with Sales, Support, Onboarding, Payments and Compliance.Ability to use client and performance data to prioritize actions, improve processes and report clearly to management.Strong leadership, stakeholder management and communication skills, with the ability to develop a multicultural team.Excellent written and spoken English. Other languages relevant to our client base are an advantage.A strong record of generating revenue and winning new business within a forex or CFD brokerage.Experience leading a sales or client relations team, with clear examples of improving team results.How success will be measuredPersonal and team revenue, new client acquisition, pipeline conversion, growth and retention of existing accounts, and improvement in team performance. Targets will be agreed with the Head of Sales and Business Development.