Head of Commercial

About The OpportunitySome commercial roles are about selling more. This one is about helping people—often on the worst day of their trip—while running a sharp, sustainable commercial engine behind the scenes.Our client is a 24/7 medical assistance and emergency repatriation operation sitting at the intersection of medicine and insurance. They manage complex, time-critical situations globally, partnering with insurers and providers to get people the right care, in the right place, at the right time.This is a hands-on commercial leadership role for someone who wants to build, protect and grow a high-trust ANZ portfolio—without losing sight of the human outcome. You’ll report into the CEO APAC and work closely with a highly tenured team, progressively stepping into broader ownership as the role evolves.What You’ll Be DoingLead commercial performance across key insurer and global client accountsOwn pricing strategy and commercial governance across core service linesMake confident calls on complex, high-value cases—balancing care, cost and riskStrengthen margin discipline through cost containment and smarter provider economicsBuild relationships across hospital/supplier networks and influence outcomes end-to-endPartner with operations to improve workflows, service delivery, and client experienceBe escalation-ready in a 24/7 environment (not day-to-day on-call, but dependable)You’ll lead and develop a small specialist team across Cost Containment (1 direct report), Medevac/Repatriation (2 direct reports), and Inbound Client Services (covering a portfolio of global accounts).What You’ll BringA strong commercial backbone: pricing, negotiation, contract terms, margin ownershipCredibility with senior insurer stakeholders—calm, firm and trustedSound judgement under pressure (you can make decisions when it’s “live”)High EQ and maturity—able to hold care outcomes and commercial realities togetherComfort in regulated, risk-heavy environments where reputational stakes are realA hands-on style: you can get into detail, solve problems, and drive follow-throughBackground from travel/medical insurance, assistance/claims, healthcare operations, aviation/logistics, emergency response—or similar complex ecosystems. Any environment where commercial decisions sit inside a 24/7, high-stakes operating model.What’s on OfferA role with meaning: your commercial decisions directly support real human outcomesHigh autonomy and influence in a modern, process-led, digitally enabled businessExposure across ANZ and wider APAC — working alongside experienced leadershipA clear development runway as responsibilities expand over timeA close-knit, high-performing team with strong tenure and a “get it done” mindsetNext Steps? To keep things simple, we ask that all applications are submitted through this advert. We’ll review applications as they come in and be in touch.For any questions give Suzie Gates a call on 0221599311 and quote Job ID: 17998 for a confidential chat.To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.Tribe is a group of specialist teams, each of who truly understand their world, and together they partner to understand yours. Whether you’re looking for your next opportunity or recruiting, we’re all about bringing people together for a shared purpose. Find your people.