Head of Commercial Operations – Middle East

Role PurposeEstablish and run the commercial control tower for the region, ensuring disciplined planning, pricing governance, and performance tracking to support sustainable volume growth. This role drives visibility, accuracy, and execution rigor across demand planning, incentives, and business performance.Key Responsibilities1. Demand & Supply PlanningLead regional demand planning aligned with sales targets and market realitiesCoordinate with global and regional teams on production allocation and supply planningEnsure optimal stock availability across markets and modelsMonitor inventory health and proactively manage aging stock2. Pricing & Incentive GovernanceDefine and implement pricing frameworks across markets and modelsDesign and manage incentive programs in alignment with sales objectivesEnsure pricing discipline across dealer network in coordination with Sales teamsTrack effectiveness of campaigns and recommend adjustments3. Performance Management & ReportingEstablish a robust performance tracking system across markets and functionsDeliver daily, weekly, and monthly business dashboardsMonitor key business metrics (volume, mix, inventory, conversion trends)Provide clear visibility to leadership on performance gaps and opportunities4. Forecasting & Target SettingLead sales forecasting process across marketsEnsure accuracy and alignment between demand, supply, and targetsWork with Sales Directors to set realistic and ambitious targets5. Inventory & Allocation ManagementMonitor stock levels across markets, dealers, and modelsOptimize allocation to ensure faster inventory movement and reduced agingSupport dealers in maintaining healthy inventory levels6. Systems & Process ManagementEnsure effective use of CRM and sales systems across marketsDrive process standardization across regions and dealersImprove data quality, reporting accuracy, and system adoption7. Business Analytics & InsightsAnalyze market trends, product performance, and competitor activityGenerate actionable insights to support decision-makingIdentify risks and opportunities early and recommend corrective actions8. Cross-Functional CoordinationWork closely with Sales team (targets, execution tracking), Business Development (fleet pricing and support), Network team (dealer readiness and inventory alignment), Marketing (campaign effectiveness and demand generation)KPIs (Linked to Volume, Discipline, and Control)Forecast Accuracy (%)Inventory DOH (Days of Inventory) vs TargetAging Inventory %Incentive Spend Efficiency (cost vs outcome)Pricing Compliance across marketsReporting Accuracy & TimelinessTarget Achievement Visibility (gap tracking and closure actions)Candidate Profile12–15+ years in automotive sales planning, commercial operations, or business analyticsStrong experience in demand planning, pricing, and performance managementDeep understanding of dealer operations and inventory dynamicsStrong analytical capability with ability to translate data into decisionsExperience in multi-market regional roles preferredHigh attention to detail with strong execution disciplineFluent in both English and ArabicWhat Success Looks LikeAccurate demand planning with minimal mismatch between supply and market demandHealthy inventory across markets with low aging stockStrong pricing discipline across dealer networkClear and timely visibility on business performance at all levelsData-driven decision-making embedded across the organizationAbout BYD GroupEstablished in November 1994, BYD Group is a leading multi-sector high-tech company focused on innovation and development in automobiles, rail transit, renewable energy, and electronics.Committed to fulfilling a better life through technological innovations, BYD Group leverages a robust network of over 40 subsidiaries, with over 900,000 employees of nearly 110,000 engineers worldwide in over 400 cities of 79 countries, actively driving the implementation of comprehensive zero-emission and emission reduction solutions.BYD Group upholds the values of innovation, pragmatism, passion, and competition, dedicating itself to technological empowerment throughout the entire process of renewable energy acquisition, storage, and application, contributing to the goal of sustainable future development for all humanity.Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏