Head of Community

Company Description247Bet is a cutting-edge sports betting and gaming platform designed for Africa's dynamic, connected audience. More than just a platform for placing bets, 247Bet integrates social interaction, entertainment, and responsible gaming to foster a sense of community and connectivity. With a team of talented engineers, designers, and strategists, the company is redefining modern betting as smart, social, and seamless. Join us in shaping the future of entertainment and connection in the betting and gaming industry.Role DescriptionThis is a full-time hybrid role for a Head of Community, based in Lagos. Community is at the heart of what we're building, our platform consolidates a fragmented social betting ecosystem of tipsters, copy-betting, and PvP communities into one place. The Head of Community will own the strategy, growth, and health of our user community across in-app social features and external channels. You'll turn casual users into engaged, loyal members, build and lead a community team, and act as the voice of our users inside the company. This is a high-impact leadership role for someone who understands online communities deeply and can balance growth, engagement, and responsible gaming.What You'll DoOwn and execute the end-to-end community strategy across in-app social features, tipster communities, and external channels (Telegram, WhatsApp, Discord, X, Instagram, TikTok)Grow an engaged, active community and drive retention, loyalty, and word-of-mouth referralBuild, lead, and scale a team of community managers and moderatorsDefine and track community health metrics — engagement, sentiment, growth, and retentionDesign and run community programmes: tipster onboarding, ambassadors, events, competitions, and rewardsEstablish and enforce community guidelines and moderation standards, protecting users and upholding responsible gamingAct as the voice of the community internally, surfacing user feedback to product, marketing, and leadershipPartner with marketing and product to launch features and campaigns that deepen community engagementManage influencer and tipster relationships that anchor the social experienceWhat We're Looking For6+ years of experience in community management, social media, or growth, with time spent leading a teamA track record of building and scaling an engaged online community at meaningful scaleDeep understanding of Nigerian social platforms and online culture, especially around sports and bettingStrong leadership skills and experience hiring, managing, and developing a teamData-driven approach to community growth, engagement, and retentionExcellent written and verbal communication, with the ability to shape brand voice and toneA genuine instinct for what makes communities thrive, and a commitment to responsible gamingNice to HaveExperience in sports betting, gaming, fintech, or another high-engagement consumer productFamiliarity with copy-betting, tipster, or creator-led community modelsExperience with community and social tooling (e.g. Discord, Telegram bots, social listening, CRM)Existing network within the Nigerian sports, betting, or creator ecosystem