Head of Corporate and Insurance Business

Job Title: Head of Corporate and Insurance Business

Department: Corporate & Insurance Business

Location: Dubai, UAE, with travel across operating marketsJoining: Immediate preferredReporting to: CEOABOUT THE COMPANYFirst Response Healthcare LLC (FRH) is a JCI-accredited home healthcare organisation headquartered in Dubai, with operations across the UAE, Qatar and Saudi Arabia.

Our portfolio includes Doctor-on-Call, Home Healthcare, Nursing, Physiotherapy, Diagnostics, Ambulance and Clinic services.We combine clinical quality, responsive service and personalised care with a culture that values initiative, ethical practices, ownership and measurable performance.JOB SUMMARYWe are seeking a commercially strong Head of Corporate and Insurance Business to develop and grow FRH’s employer, insurer and third-party administrator (TPA) portfolios.Reporting directly to the CEO, this leader will secure profitable contracts, develop relevant healthcare solutions and build long-term institutional relationships. The role carries accountability for business acquisition, account growth and commercial performance, working closely with Operations, Clinical, Finance and revenue cycle teams.KEY RESPONSIBILITIESBusiness Strategy: Develop separate, measurable growth plans for corporate and insurance business, with clear account priorities, revenue targets and margin expectations.Corporate Acquisition: Build relationships with employers, HR leaders, benefits teams and procurement decision-makers to secure healthcare service agreements.Insurance & TPA Relationships: Develop payer relationships, pursue network participation and negotiate appropriate tariffs, service scope and contractual terms.Healthcare Solutions: Work with clinical and operational leaders to develop employer health programmes, home healthcare packages, preventive services and other relevant solutions.Tenders & Proposals: Lead opportunities from qualification and proposal development through commercial evaluation, negotiation and contract closure.Account Activation & Growth: Coordinate onboarding, employee or member awareness, service access and account development to turn contracts into recurring business.Contract Profitability: Monitor utilisation, pricing, service costs and account contribution; renegotiate or correct arrangements that do not meet agreed objectives.Revenue Cycle Coordination: Work with relevant teams to improve eligibility and authorisation workflows, billing accuracy, denial resolution and collections.Service & Relationship Management: Lead account reviews, resolve escalations and ensure delivery against agreed service levels and renewal commitments.Team & Pipeline Management: Build a capable team, maintain reliable CRM data and forecasts, and drive disciplined follow-through on opportunities and account plans.QUALIFICATIONS & EXPERIENCEBachelor’s degree in business, healthcare management, insurance or a related field; MBA preferred.Minimum eight years of relevant experience, including three years in a leadership role within healthcare corporate sales, insurance business or payer contracting.Proven success securing and growing corporate healthcare accounts and insurer/TPA relationships.Strong UAE/GCC healthcare market knowledge and an established institutional network.Understanding of payer contracting, tariffs, authorisations, claims processes and revenue cycle performance.Demonstrated ability to prepare business cases, manage tenders and negotiate profitable agreements.Strong analytical, relationship management and team leadership skills.A commercially disciplined approach with clear ownership of revenue, margins and account outcomes.KEY SUCCESS MEASURESCorporate and insurance revenue and contribution; productive contracts; account activation and utilisation; renewals; tender conversion; tariff performance; and agreed improvements in denials and collections.COMPENSATION & BENEFITSCompetitive salary and performance-based annual bonus.Reward and recognition programmes.ESOP opportunities for eligible high-performing individuals.Leadership development and career advancement opportunities.WHY JOIN US?Build a significant institutional business that connects employers and insured members with convenient, high-quality healthcare.As part of our succession planning, this role offers scope to progress into broader business leadership and, ultimately, consideration for a future CEO role, subject to performance, readiness and business requirements.HOW TO APPLYEmail your CV to CEO@firstresponse.aeSubject: Application – Head of Corporate and Insurance BusinessWebsite: www.firstresponsehealthcare.com