Head of Credit Operations

Head of Credit Operations📍 London | Hybrid (4 days in the office)About Elect CapitalElect Capital is changing how SMEs access funding. We provide fast, flexible working capital loans, business loans, and merchant cash advances — no red tape, no slow decisions. Live across the UK, Australia, Canada, and the US, and scaling fast, we give SMEs the speed and flexibility traditional lenders can't.🎯 Our MissionWe exist to give SMEs the capital and confidence to grow — fast, fair, and friction-free. Every ambitious business deserves a real shot at growth, not months of paperwork. We've built lending for speed, without cutting corners on fairness. When SMEs win, we win.The RoleThis is a newly created role with end-to-end operational ownership of the lending function — spanning the full loan lifecycle from application scrubbing through underwriting to post-approval prepping. The Head of Credit Operations will manage and develop the teams responsible for each stage and act as the operational backbone connecting sales, risk, and funding.Key ResponsibilitiesOwn end-to-end operational performance of the lending pipeline: scrubbing, underwriting, and preppingManage, coach, and develop the Scrubber, Underwriter, and Prepper teams across multiple marketsDesign and enforce SOPs, turnaround-time targets, and quality standards across each stage of the pipelineIdentify and resolve bottlenecks between application intake, credit decisioning, and deal completionPartner closely with Risk, Sales, and Finance to ensure the lending process is fast, accurate, and compliantBuild reporting and dashboards to track pipeline volume, turnaround times, and conversion at each stageDrive continuous process improvement as loan volumes and headcount scaleSupport hiring and onboarding for lending operations roles alongside Talent🔍 What We're Looking ForProven experience managing a lending operations function, ideally within SME/commercial lending, MCA, or fintechStrong understanding of the full loan lifecycle — from application through underwriting to fundingTrack record managing and developing teams across multiple functions or stagesExcellent process and SOP-building instincts; comfortable designing structure from scratchData-literate — confident working with pipeline reporting, dashboards, and turnaround metricsCalm under pressure, with strong stakeholder management across Sales, Risk, and FinanceBonusExperience across multiple lending jurisdictions (UK, US, Canada, Australia)Background in unsecured SME or MCA underwriting specificallyOur OfferSalary range £80,000 - £90,000 pa25 days annual leave (plus bank holidays)Private health insurance with AXAIncome protectionLife assuranceStatutory pensionFully stocked snacks, drinks, and coffee machineMonday lunch on us!👋 Think you're a fit? Let's talk.