Head of Customer Support

We are Object 1 (object-1.com), a contemporary development of the new world. Multicultural, aesthetic, intelligent, and sustainable. We are part of the international TSZ Group and look at contemporary architecture as a work of art — an innovative masterpiece.For 10 years we have been successfully implementing our architectural projects on the world stage.Due to fast growth and launching new projects, we are looking for a Head of Customer Support to join our team in Dubai.Key ResponsibilitiesLead and manage the Customer Support team and ensure a high level of client satisfactionOversee the full post-sales customer journey, from purchase until handover and beyondBuild a customer-centric culture focused on delivering an exceptional client experienceEnsure clients receive timely, clear, and professional support regarding their propertiesManage and resolve client requests, questions, concerns, and escalationsCoordinate with Sales, Handover, CRM, Property Management, Finance, and other departments to ensure smooth resolution of client mattersDevelop and improve customer service standards, processes, and internal proceduresMonitor customer satisfaction, response times, team performance, and other key KPIsCollect and analyze client feedback to identify opportunities to improve the customer experienceEstablish effective communication channels and standards for working with property ownersTrain, coach, and develop the Customer Support teamHandle sensitive and high-priority client cases personally when requiredPrepare regular reports and provide management with insights and recommendations for improving customer satisfactionRequirements3+ years of experience in Customer Support, Customer Experience, Client Relations, or a similar fieldPrevious experience managing a customer-facing teamExperience in real estate, property development, hospitality, luxury services, or a related industry is highly preferredStrong understanding of the post-sales customer journeyExcellent communication and interpersonal skillsStrong leadership and problem-solving abilitiesAbility to handle demanding clients and complex situations with professionalism and empathyCustomer-oriented mindset with a strong focus on service qualityExperience with CRM systems and customer service toolsStrong organizational and analytical skillsExcellent English communication skills; additional languages are a plusUAE experience is preferredWhat We ProvideCompetitive salary as per the marketOfficial employment under UAE Labor LawEmployment visa and medical insuranceModern office and friendly environment at workIf you are seeking dynamic growth and want to be part of a team who builds the future of Dubai, send your application!