Head of Delivery & Professional Services (Resources & Energy)

About HUMAINHUMAIN, a PIF company, is a global artificial intelligence company delivering full-stack AI capabilities across four core areas - next-generation data centers, hyper-performance infrastructure & cloud platforms, advanced AI Models, including the world’s most advanced Arabic LLMs built in the Arab world, and transformative AI Solutions that combine deep sector insight with real-world execution.HUMAIN’s end-to-end model serves both public and private sector organizations, unlocking exponential value across all industries, driving transformation and strengthening capabilities through human-AI synergies. With a growing portfolio of sector-specific AI products and a core mission to drive IP leadership and talent supremacy world-wide, HUMAIN is engineered for global competitiveness and national distinction.Minimum Qualifications & Experience:Bachelor's degree in Business Administration, Engineering, Information Technology, or a related field.12+ years of progressive experience in delivery, professional services, program management, or customer-facing operations within technology or digital services environments.5+ years of leadership experience managing multi-team service delivery functions with accountability for financial performance and stakeholder engagement.Proven experience owning or influencing services revenue, margin, cash collection, and customer success performance across complex portfolios.Demonstrated experience managing enterprise customers and leading large-scale delivery engagements within the Resources & Energy sector or comparable industry environments.Preferred:Master's degree in Business Administration, Engineering, or a related discipline.Professional certification in project or program management such as PMP, PgMP, PRINCE2, or equivalent.Experience in AI, data, cloud, or digital transformation services delivery.Experience operating in a large, matrixed enterprise environment.Knowledge & Skills:Strong leadership capability in delivery management, professional services operations, and cross-functional team direction.Advanced commercial acumen including revenue management, budgeting, margin control, and cash collection oversight.Strong knowledge of customer success frameworks, service performance management, and enterprise stakeholder engagement.Advanced understanding of project and program governance, risk management, and portfolio reporting.Strong negotiation, escalation management, and customer relationship management skills.Ability to develop operating models, service methodologies, and performance controls for scalable delivery.Strong analytical and decision-making skills with the ability to interpret operational and financial data.Excellent communication and executive presentation skills.