Head of Delivery
IPTel Solutions Pty Ltd · Melbourne, Victoria, Australia
Apply & track with Apply EdgeHead of DeliveryIPTel Solutions is seeking an experienced Head of Delivery to lead our Project Management Office, engineering delivery teams and overall project delivery function while helping us continue to deliver outstanding outcomes for our customers.IPTel Solutions delivers networking professional services and builds complex corporate networks. As a Cisco Gold Partner, we specialise in Cisco, Meraki and enterprise networking solutions across a diverse range of customers and industries.Our projects vary considerably in size and complexity and include large-scale deployments and new-build projects requiring close coordination with customers, builders, construction teams, contractors, technology vendors and other third-party stakeholders.We are looking for an experienced delivery leader who can drive project governance, portfolio oversight, people leadership, operational performance and delivery excellence across the business. Leading a team of 16 staff, including 5 PMO professionals and 11 Network Engineers, you will be responsible for developing capability across the delivery function while ensuring exceptional customer outcomes and strong commercial performance.You will be responsible for ensuring projects are delivered consistently, efficiently and to a high standard, while implementing the frameworks, tools, reporting and governance processes that enable successful project delivery across the organisation. You will also be accountable for customer satisfaction, resource utilisation, delivery performance and contributing to the commercial success of the business.Experience within networking, telecommunications, infrastructure or technology project environments would be highly regarded.The RoleAs Head of Delivery, you will be responsible for leading IPTel's Project Management Office (PMO), engineering delivery resources and overall project delivery function.You will work closely with customers, Project Managers, engineers, suppliers, contractors and senior leadership to ensure projects are delivered efficiently, risks are effectively managed, resources are optimised and customers receive exceptional service.Key ResponsibilitiesLeading and managing IPTel's PMO, engineering delivery resources and overall project delivery functionLeading, managing and developing a team of 16 staff, including 5 PMO professionals and 11 Network EngineersCreating and maintaining a high-performance, customer-focused delivery cultureConducting performance reviews, setting objectives and supporting career development across the delivery functionRecruiting, onboarding and developing project delivery and engineering staff as requiredProviding leadership, mentoring, coaching and performance management across both project delivery and engineering teamsSupporting succession planning, capability development and workforce growthEnsuring effective collaboration between PMO and engineering teamsEstablishing, maintaining and continually improving project delivery methodologies, standards, templates and governance frameworksProviding strategic oversight of IPTel's project portfolioEnsuring projects are delivered on time, within budget and to agreed quality standardsMonitoring project performance across schedules, budgets, risks, resource allocation and customer commitmentsDeveloping and maintaining portfolio-level reporting, dashboards and executive reportingProviding regular delivery, portfolio and performance updates to senior leadershipManaging project governance processes, reviews, audits and quality assurance activitiesEnsuring project documentation, reporting and deliverables are accurate, complete and aligned with business standardsManaging resource planning, workforce capacity and project allocation across the delivery teamWorking closely with technical leads to ensure engineering resources are effectively allocated across customer projectsDriving consistency in project planning, reporting and delivery practicesLeading the resolution of project escalations, delivery challenges and customer issuesFacilitating lessons learned reviews and continuous improvement initiativesIdentifying and implementing project management tools, systems and process improvementsBuilding strong relationships with customers, suppliers, contractors and internal stakeholdersOwning overall delivery performance across the businessDriving customer satisfaction and maintaining strong client relationships throughout the project lifecycleMonitoring and improving customer experience and project delivery outcomesManaging delivery performance against key operational and commercial metricsOverseeing project profitability, delivery efficiency and resource utilisationWorking with leadership to forecast delivery capacity, workforce requirements and future resource demandContributing to business growth by supporting sales, solution development and project estimation activitiesEstablishing and tracking delivery KPIs and driving continuous improvement across the delivery functionSupporting strategic business initiatives and contributing to the ongoing growth and maturity of the organisationWhat We're Looking ForIPTel's mission is to deliver Network Engineering Excellence, and we are looking for someone who shares our commitment to quality, accountability and outstanding customer outcomes.To succeed in this role, you will need:Demonstrated experience leading a project delivery function, PMO, professional services team or project portfolioProven experience managing and developing Project Managers, engineers and delivery professionalsDemonstrated experience leading multidisciplinary teams comprising both project delivery and technical resourcesExperience managing teams of 10+ staff, including performance management, workforce planning and capability developmentExperience leading managers, senior professionals and technical specialistsA track record of building high-performing delivery and engineering teamsStrong leadership skills with the ability to motivate, influence and guide teams to achieve successful outcomesDemonstrated success building high-performing and accountable teamsStrong experience developing and implementing project governance frameworks, methodologies and delivery standardsProven experience overseeing multiple concurrent projects and competing prioritiesStrong portfolio management, executive reporting and stakeholder engagement experienceExperience managing project risks, issues, dependencies and escalationsDemonstrated experience with resource planning, workload management and capacity forecastingExperience managing delivery performance through operational, customer and commercial metricsStrong understanding of project financial management, profitability and commercial outcomesStrong business acumen with the ability to balance customer outcomes, operational efficiency and commercial objectivesExperience establishing KPIs, reporting frameworks and performance measuresExperience driving process improvement and operational maturityStrong customer and stakeholder management skillsExperience working closely with sales, engineering and leadership teams to support business growthExcellent communication, presentation and influencing skillsStrong analytical and problem-solving capabilitiesExcellent attention to detail and commitment to qualityStrong working knowledge of Microsoft Project, Smartsheet or equivalent project management platformsStrong skills in Microsoft Word, Excel, Power BI and VisioExperience working within technology, networking, telecommunications or infrastructure project environmentsThe ability to work autonomously, make sound decisions and lead through complex challengesA recognised Project Management qualification or certificationHighly DesirableExperience in any of the following would be highly regarded:Cisco or Meraki networking projectsHPE Aruba networking solutionsEnterprise Wi-Fi deploymentsNetwork infrastructure projectsLeadership of PMO and engineering teams within a technology, telecommunications or infrastructure environmentPortfolio management and resource planningSmartsheet, Power BI or similar reporting platformsProgram management experiencePRINCE2, PMP, Agile, MSP or equivalent certificationsSuccess in This RoleYou will be successful in this role if you can:Build and lead a high-performing delivery teamSuccessfully manage and develop both project management and engineering resourcesDeliver consistent, high-quality outcomes for customersImprove project delivery maturity, governance and reporting across the organisationEnsure projects achieve their schedule, budget and quality objectivesDrive strong customer satisfaction and long-term customer relationshipsMaintain effective resource utilisation and workforce planning across the delivery functionImprove project profitability and commercial performanceDevelop meaningful delivery metrics and executive reportingCreate a culture of accountability, collaboration and continuous improvementWhat's in It for You?You'll play a key leadership role in shaping IPTel's delivery capability while working alongside experienced networking engineers and delivery professionals.At IPTel, you'll have:The opportunity to lead and develop a team of 16 delivery professionalsSignificant influence over project delivery standards, governance and best practicesA senior leadership role within a growing and respected technology businessExposure to complex Cisco, Meraki, networking and Wi-Fi projectsResponsibility for driving delivery excellence across a diverse project portfolioThe opportunity to improve systems, processes and operational capabilityExposure to a diverse customer base and a variety of project environmentsThe opportunity to work on large-scale and new-build technology projectsThe ability to make a meaningful impact on organisational performance, commercial outcomes and customer satisfactionA collaborative team focused on quality engineering and exceptional customer serviceContract Details