Head of Digital & Channel Experience

Life at U MobileWe are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.Let’s start your journey with an award-winning organization!#UnbeatableCareerAwaitsTop Reasons To Join Us!Awarded ForMost Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)Bronze Winner in Cross-Generational Workforce Engagement (2024)Gold Winner for Excellence in Workplace Culture (2021)Comprehensive medical, dental, optical and insurance benefitsFlexi working hours arrangementsStaff Line & Device SubsidySmart Casual AttireChild Parental Care LeaveConvenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)Special employee discounts for selected F&B BrandsJob SummaryLead the strategy, execution of digital channels and customer experience (CX) and product enablement across all enterprise products. Accountable for end-to-end digital journeys including product discovery, onboarding, self-service, and lifecycle management. Drive omni-channel experience excellence and ensure seamless integration between digital and offline touchpoints to deliver superior customer outcomes.The Day-To-Day ActivitiesDefine and drive digital channel and CX strategy aligned with enterprise product and business growth objectives.Own end-to-end digital customer journeys including lead capture, onboarding, order management, fulfilment, and self-service.Lead UX/UI design and continuous optimization of web and app experiences based on customer insights and analytics.Develop and manage product development platforms with IT and digital enablers to accelerate product releases and enhancements.Drive omni-channel integration ensuring seamless experience across digital, sales, and service touchpoints.Collaborate with product, IT, marketing, and sales teams to translate business requirements into digital solutions.Build and lead a high-performing digital and CX team.About YouBachelor’s degree in Business, Marketing, Technology or related field; MBA is an advantage.10+ years experience in digital, product, product development or customer experience roles with leadership responsibilities.Strong expertise in digital product management, UX/UI, and customer journey design.Experience in telecommunications, technology, or digital platforms preferred.Proven track record in driving digital transformation and omni-channel initiatives.Strong stakeholder management and cross-functional leadership skills.What’s Next ? Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.