Head of Digital Solutions - UAE National

Job Summary:Lead the Ministry's digital transformation and information technology functions by developing and implementing innovative digital solutions that enhance operational efficiency, service delivery, and organizational performance. The role is responsible for defining the Ministry's digital strategy, overseeing enterprise applications, IT infrastructure, cybersecurity governance, digital government initiatives, and technology projects, while ensuring alignment with the Ministry's strategic objectives, regulatory requirements, and international best practices. The position also drives technology innovation, service excellence, and continuous improvement to support the Ministry's digital agenda.Key ResponsibilitiesLead the development and implementation of the Ministry's Digital Transformation Strategy and Technology Roadmap, ensuring alignment with organizational priorities and national digital government initiativesDevelop and oversee departmental strategic and operational plans, ensuring effective execution and alignment with the Ministry's overall strategic objectivesBuild and maintain strong relationships with internal and external stakeholders to ensure the delivery of high-quality technology services in accordance with agreed Service Level Agreements (SLAs)Develop, implement, and monitor IT governance frameworks, technology policies, standards, information security controls, and quality management practices to ensure effective governance and service deliveryIdentify, evaluate, and prioritize business technology requirements and digital initiatives, leading the successful delivery of technology projects using modern technologies and industry best practicesOversee the management, availability, performance, security, and continuous improvement of the Ministry's IT infrastructure, enterprise applications, cloud services, and data platformsLead the implementation of Digital Government initiatives and ensure compliance with national digital government requirements, digital maturity frameworks, and regulatory obligationsOversee ICT procurement activities, technology investments, vendor management, contract administration, and resource planning to ensure effective utilization of budgets and technology assetsEnsure the resilience, availability, security, and business continuity of all technology systems by implementing robust cybersecurity, disaster recovery, and risk management frameworksMonitor departmental Key Performance Indicators (KPIs), service performance, project delivery, and operational effectiveness, providing periodic reports and recommendations to senior managementContribute to the preparation and management of the IT Directorate's annual operating and capital budgets, ensuring effective financial planning and resource allocationDevelop and implement information security awareness programs, cybersecurity training, and communication initiatives to strengthen the Ministry's security culture and complianceEnsure compliance with internationally recognized standards and frameworks related to IT governance, information security, IT service management, and quality assurance, including ISO standards and industry best practicesPromote innovation by identifying and implementing emerging technologies, automation solutions, artificial intelligence, and digital capabilities that enhance operational efficiency and customer experienceDevelop and implement initiatives that promote continuous learning, professional development, knowledge sharing, and employee engagement to build a high-performing and future-ready IT teamPerform any other duties and responsibilities related to the scope of the department as assigned by the Director.Qualifications & Experience:Education:Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Information Systems, Software Engineering, or a related disciplineMaster's degree in Information Technology, Digital Transformation, Business Administration (MBA), Information Systems, or a related field is preferredPreferred Certification:Project Management Professional (PMITIL 4 Managing Professional or ITIL ExperienceCOBIT Foundation or COBIT Design & ImplementationTOGAF Enterprise Architecture CertificateCertified Information Systems Security Professional (CISSCertified Information Security Manager (CISMicrosoft Azure Solutions Architect, AWS Solutions Architect, or equivalent cloud certificateCertified Scrum Master (CSM), Agile, or Digital Transformation certificationISO 27001 Lead Implementer or Lead AuditExperience:Minimum 10 years of progressive experience in information technology, digital transformation, enterprise applications, infrastructure management, or IT service deliveryMinimum 5 years in a managerial or leadership role leading IT operations, digital transformation initiatives, enterprise technology projects, or information systems functionProven experience in developing and implementing digital transformation strategies, technology roadmaps, and enterprise-wide digital initiatives.Demonstrated experience managing enterprise applications, IT infrastructure, cloud technologies, cybersecurity, data management, and business continuityStrong experience delivering large-scale ICT projects, digital platforms, system integrations, and technology modernization initiativesExperience in IT governance, information security, risk management, IT service management (ITSM), and implementation of international standards and best practicesProven experience managing ICT procurement, technology vendors, contracts, service providers, and technology budgets.Experience in developing KPIs, operational plans, technology policies, and continuous improvement initiatives.