Head of Enterprise Solutions Engineering & Delivery

Location: Saudi Arabia / RiyadhEmployment Type: Full-timeCompany: nakhla.aiReports to: CEOAbout Nakhla.ainakhla.ai builds enterprise-grade, AI-enabled software solutions that help organizations automate operations, integrate business systems, and deploy intelligent agents securely at scale.Our platform combines enterprise applications, intelligent automation, system integrations, workflow orchestration, and AI capabilities to deliver measurable business outcomes for organizations.Role OverviewWe are seeking a highly experienced, hands-on Head of Enterprise Solutions Engineering & Delivery to lead the design, implementation, deployment, and ongoing delivery of enterprise technology solutions.This role combines solution architecture, customer implementation, platform engineering, technical program management, operational reliability, security, quality assurance, and delivery leadership.The successful candidate will own the customer delivery lifecycle, starting with technical discovery and solution design and continuing through configuration, integration, testing, deployment, production readiness, and post-launch stabilization.This is not a traditional project management or advisory position. The candidate must be technically strong, commercially aware, customer-facing, and capable of making practical architecture and delivery decisions.Key ResponsibilitiesEnterprise Solution ArchitectureLead technical discovery sessions with enterprise customers and key stakeholdersUnderstand customer business processes, operational requirements, existing systems, security constraints, and success criteriaTranslate business requirements into scalable technical architectures and implementation plansDesign solutions involving enterprise applications, APIs, AI agents, workflow automation, identity management, data migration, and third-party integrationsDefine system boundaries, data flows, integration patterns, security controls, and deployment modelsEnsure customer requirements align with nakhla.ai's long-term product and platform strategyChallenge unnecessary customization and identify opportunities to create reusable product capabilitiesProduce solution architecture documents, technical specifications, implementation blueprints, and acceptance criteriaCustomer Implementation and DeliveryOwn enterprise implementation projects from initial kickoff through production launchDevelop delivery plans, milestones, dependencies, resource requirements, and risk mitigation strategiesCoordinate internal engineering teams, external partners, and customer stakeholdersManage project scope, priorities, timelines, risks, and customer expectationsConfigure enterprise applications, workflows, roles, permissions, approval processes, and business rulesOversee data migration, validation, reconciliation, and production transition activitiesLead user acceptance testing, customer training, deployment readiness, and go-live planningEnsure implementation decisions, configurations, and technical dependencies are documented clearlyManage post-launch stabilization and transition customers into ongoing support and operationsPlatform Engineering and IntegrationsContribute directly to backend services, system integrations, APIs, and platform components when requiredDesign and implement secure integrations with customer applications, financial systems, productivity platforms, identity providers, databases, and external servicesWork with APIs, webhooks, message queues, event-driven architectures, authentication protocols, service accounts, and secure credential managementSupport the architecture of multi-tenant enterprise systems and customer data isolationContribute to platform capabilities related to authentication, authorization, usage tracking, billing, auditability, and observabilityReview technical designs and code to ensure maintainability, scalability, reliability, and securityEstablish reusable integration patterns, technical standards, implementation templates, and engineering best practicesEnterprise Applications and Business ProcessesLead discovery, configuration, customization, migration, and integration activities for enterprise business systemsMap customer processes across finance, procurement, sales, inventory, operations, human resources, and other business functionsConfigure workflows, approval processes, roles, permissions, reports, and operational controlsEnsure data integrity, completeness, and reconciliation during migration from existing systemsIdentify where standard platform functionality should be used instead of unnecessary custom developmentWork closely with finance, operations, technology, and executive stakeholders to validate business logic and controlsEnsure implemented solutions support customer governance, accountability, and operational requirementsAI and Intelligent AutomationCollaborate with AI engineers to integrate intelligent agents and automation into enterprise processesDefine safe and auditable agent actions, permissions, tools, approval requirements, and escalation pathsDesign human-in-the-loop workflows for sensitive, regulated, or high-impact operationsEnsure AI-enabled capabilities comply with customer security, privacy, governance, and operational requirementsSupport the integration of AI agents with enterprise applications, databases, documents, APIs, and communication systemsEvaluate AI use cases based on business value, operational feasibility, technical complexity, implementation risk, and scalabilityEstablish monitoring, evaluation, testing, and quality controls for production AI systemsEnsure AI capabilities remain explainable, traceable, controlled, and aligned with customer policiesSecurity, Infrastructure, and ReliabilityDefine and enforce deployment, infrastructure, security, and operational standardsSupport cloud architecture, Infrastructure as Code, CI/CD pipelines, environment management, and release processesEstablish appropriate separation between development, testing, staging, and production environmentsImplement or oversee monitoring, logging, tracing, alerting, backups, and disaster recovery proceduresEnsure secure secrets management, credential rotation, network controls, encryption, and access governanceContribute to incident response, root cause analysis, corrective actions, and production reliability improvementsEnsure customer environments meet agreed security, availability, performance, and data protection requirementsSupport enterprise security reviews, technical due diligence, risk assessments, and compliance readiness activitiesMaintain operational documentation, recovery procedures, escalation paths, and production support standardsQuality AssuranceDefine quality standards, release gates, and acceptance criteriaEstablish automated testing practices for APIs, integrations, permissions, workflows, data processing, and critical user journeysEnsure testing covers customer data isolation, role-based access, authentication, authorization, billing, data integrity, and intelligent agent behaviorCoordinate functional, integration, regression, security, performance, and user acceptance testingPrevent production releases without appropriate validation, documentation, rollback plans, monitoring, and approvalsTrack defects, production incidents, recurring failures, and quality trends across implementationsEnsure lessons from customer deployments are incorporated into platform and delivery improvementsDelivery Operations and Team LeadershipBuild repeatable delivery processes, implementation methodologies, templates, checklists, and operational playbooksDefine ownership, accountability, and handoff points across sales, product, engineering, implementation, and supportImprove implementation speed, delivery predictability, solution quality, and customer satisfactionMentor engineers, implementation specialists, solution architects, and technical project team membersSupport the hiring and development of the future solutions engineering and delivery organizationIdentify delivery bottlenecks and recommend organizational, operational, or technical improvementsProvide clear reporting on project status, risks, dependencies, resource needs, and delivery performanceParticipate in customer proposals, technical presentations, solution demonstrations, commercial discussions, and statements of workEnsure delivery commitments are realistic, measurable, and aligned with available capabilities and resourcesRequirementsRequired Qualifications8+ years of experience in enterprise software engineering, solution architecture, systems implementation, or technical delivery3+ years of experience leading enterprise customer implementations or complex technical programsStrong experience designing and delivering integrated enterprise software solutionsProven ability to translate business requirements into practical technical solutionsStrong understanding of backend architecture, APIs, databases, authentication, authorization, and cloud infrastructureHands-on experience with modern backend programming languages and software development frameworksExperience with enterprise applications, workflow systems, business process automation, and operational platformsExperience with data migration, business process mapping, system configuration, and enterprise integrationsWorking knowledge of DevOps, CI/CD, containers, cloud environments, monitoring, and infrastructure securityStrong understanding of enterprise security principles, including identity, access control, credential management, audit logging, encryption, and data isolationExperience defining testing strategies and managing enterprise release readinessExcellent customer-facing, stakeholder management, and communication skillsStrong project management, prioritization, documentation, and decision-making capabilitiesAbility to operate effectively in an early-stage, fast-moving environment with limited resourcesProfessional fluency in EnglishArabic language proficiency is strongly preferredPreferred QualificationsExperience delivering AI-enabled enterprise products or intelligent automation solutionsExperience integrating large language models, intelligent agents, AI orchestration platforms, or enterprise automation frameworksExperience with major cloud computing platforms and cloud-native architecturesExperience with multi-tenant software platformsExperience supporting regulated industries, government entities, financial institutions, healthcare organizations, or large enterprisesFamiliarity with Saudi Arabian enterprise procurement, cybersecurity, data residency, and compliance expectationsExperience with enterprise authentication, single sign-on, identity federation, and access managementExperience working with recognized security, governance, risk, or compliance frameworksExperience developing implementation methodologies, delivery playbooks, and professional services teamsRelevant certifications in cloud architecture, cybersecurity, project management, enterprise architecture, or software engineeringKey CompetenciesEnterprise solution architectureCustomer implementation and deliveryTechnical leadershipBackend and integration engineeringBusiness process analysisEnterprise application deliveryAI solution implementationSecurity and compliance awarenessInfrastructure and production reliabilityQuality assuranceCommercial judgmentStakeholder managementStructured problem-solvingOwnership and accountabilitySuccess MeasuresSuccess in this role will be measured by:Percentage of customer implementations delivered on time and within agreed scopeTime from contract signature to production launchCustomer adoption, satisfaction, and implementation qualityReduction in production defects and post-launch incidentsReusability of implementation components, integrations, workflows, and technical patternsAccuracy of project estimates and delivery forecastsQuality of solution architecture and technical documentationReduction in engineering time spent on avoidable customer-specific developmentPlatform reliability, security, scalability, and operational readinessAbility to deliver multiple customer implementations without proportional increases in cost or headcountContribution to customer retention, account expansion, recurring revenue, and long-term customer valueWorking StyleThe ideal candidate is:Hands-on and comfortable moving between strategy, architecture, and executionCapable of communicating effectively with executives, business users, architects, engineers, and operational teamsCommercially aware and focused on measurable customer outcomesStructured in planning and pragmatic in executionComfortable operating with ambiguity and taking end-to-end ownershipAble to challenge weak requirements and unnecessary customizationFocused on creating scalable platforms and repeatable solutions rather than isolated customer projectsAccountable for delivery outcomes, not only activities, plans, or recommendationsCapable of balancing immediate customer commitments with long-term platform strategyRole ScopeThis role owns the architecture and delivery outcome across multiple technical and operational disciplinesThe successful candidate is not expected to personally perform every engineering, infrastructure, security, implementation, and testing task indefinitely. The role will initially operate as a hands-on leadership position and will progressively build a specialized team across solution architecture, implementation, platform engineering, infrastructure, security, and quality assurance as nakhla.ai scales