Head of Global Operations

Own end-to-end operations for Design Production and Campaign Operations across two sites, translating global GSS plans into site-level execution.Lead a multi-layered organization of people managers and individual contributors, setting clear accountability and performance standards at every level.Drive operational metrics including quality, throughput, efficiency, and on-time delivery — identifying root causes and implementing solutions when performance gaps emerge.Build and develop the leadership bench: mentoring people managers, driving succession planning, and creating career pathways that retain top talent.Drive organizational design and scaling decisions, determining optimal team structures and capability distribution as the business evolves.Lead cross-functional collaboration with global GSS leadership, marketing teams, and technology partners — communicating with clarity across levels and geographies.Champion operational efficiency through process improvement, automation opportunities, and resource optimization.Foster an inclusive, high-performance culture across both sites while navigating ambiguity and guiding the organization through change.