Head of Human Resources - Europe

Reports ToChief Executive Officer with appropriate independent access to Authorised Management and the Supervisory Board.About Paytm EuropeMerchants deserve better from their payments provider: fairer pricing, faster settlement, easier tools, and support from a partner that understands their business.Paytm Europe Payments S.A. is a CSSF-authorised Payment Institution in Luxembourg, backed by One97 Communications Limited, one of India's largest fintech groups, with the ambition of transforming how SMEs across Europe accept and manage payments. Following launch in Luxembourg, the business will expand into other major European markets.We are building the team and organisation from the ground up, creating an opportunity for people who want to take ownership and help shape how we work.Role PurposeThe Head of Human Resources will build the people function for Paytm Europe from the ground up.You will own the employee lifecycle from hiring and onboarding through performance, development, reward and engagement, while creating the HR foundations required for a regulated business that intends to scale across Europe.This is a hands-on leadership role. We need someone who can shape the people strategy while also being willing to solve the practical HR challenges of a growing organisation.Key ResponsibilitiesBuild the HR Function· Establish Paytm Europe’s HR framework, policies, processes and systems.· Build practical, scalable processes appropriate to an entrepreneurial regulated business.· Ensure compliance with Luxembourg employment law and applicable regulatory requirements. Talent & Organisation· Partner with leadership on workforce planning, organisation design and hiring priorities.· Manage recruitment across the organisation, working with specialist recruitment resources where appropriate.· Build effective onboarding and integration for new employees.· Support expansion into new European markets and the associated people requirements. Performance & Development· Establish a clear performance-management framework linking individual objectives to business priorities.· Develop career, learning and leadership-development approaches as the organisation grows.· Help managers build and lead high-performing teams. Reward & Benefits· Develop competitive and commercially sensible compensation and benefits frameworks.· Manage salary reviews, incentives and employee benefits.· Work with Finance and Group HR on appropriate reward structures and benchmarking. Employee Relations & Culture· Provide trusted, pragmatic advice to managers and employees.· Manage employee relations, performance issues and other sensitive matters.· Build a culture of ownership, accountability, collaboration and high performance.· Ensure Paytm Europe develops its own strong European culture while remaining connected to the wider Paytm organisation. HR Operations & Governance· Oversee employment contracts, payroll coordination, employee records and HR administration.· Maintain appropriate HR controls, documentation and reporting.· Support regulatory governance requirements relating to employees and key function holders.Ideal BackgroundYou will ideally have led or helped build an HR function within a fast-growing financial services, fintech, technology or similarly dynamic organisation.We are looking for a broad HR leader rather than a narrow specialist: someone equally comfortable advising the CEO, hiring key talent, resolving an employee issue and building the processes required for future growth.Essential Experience· Significant generalist HR experience, including experience in a leadership role.· Strong knowledge of Luxembourg employment law and HR practice.· Experience across recruitment, performance management, reward and employee relations.· Experience building or improving HR processes and frameworks.· Strong judgement and confidence advising senior leaders.· Excellent organisational, communication and interpersonal skills.· Fluency in English; French and German are highly desirable, as well as other European languagesHighly Desirable· Experience in fintech, payments, banking or another regulated environment.· Experience supporting a business through significant growth.· Exposure to international expansion and European employment environments.· Experience working within an international group structure.· Strong understanding of modern HR technology and AI-enabled ways of working.Personal AttributesCommercial, pragmatic and people-focused, with strong judgement and the confidence to challenge when necessary. Hands-on, discreet and highly accountable, with the ability to balance the needs of employees with the performance and objectives of the business.Measures of Success (First 12 Months)· Build an effective and scalable HR function.· Recruit and onboard the people required for Paytm Europe’s growth.· Establish strong performance, reward and development frameworks.· Deliver reliable HR operations and employment-law compliance.· Build a high-performance, high-ownership culture.· Prepare the people model for expansion into additional European markets.Why This Role MattersWe are building the organisation. The Head of HR will help determine how Paytm Europe attracts, develops, rewards and retains exceptional people, while creating the culture and organisational foundations required to build a successful European business.How to applyPlease send your CV and covering letter to: hiring@paytm.eu