Head of Information Technology

Responsibility AreaEnterprise Systems LeadershipDefine and own the enterprise systems architecture across Microsoft 365, ERP, CRM, HR, project management and proprietary platforms. Ensure alignment across departments and eliminate duplication and fragmentation.Digital Transformation DeliveryLead sequencing and execution of major systems initiatives (ERP expansion, CRM deployment, HR platform adoption, project systems maturity). Help ensure delivery achieves measurable business value.Microsoft 365 Strategy & AdoptionEstablish governance, architecture and standards for Teams, SharePoint, Groups and collaboration workflows. Drive capability uplift and consistent, efficient use across the organisation.Cybersecurity & Risk OversightOwn enterprise cybersecurity posture across identity, devices, cloud platforms, proprietary systems and infrastructure. Oversee MSP direction and ensure defensible governance frameworks are in place.ERP (Business Central) GovernanceSupport global rollout and expansion and beyond finance into broader operational workflows, including integration with 365, CRM, HR, ERP, project delivery and reporting systems.CRM Strategy & ImplementationLead definition and rollout of a unified CRM model supporting marketing, sales and client engagement. Ensure adoption across customer-facing teams.HR Systems TransformationLead evaluation and implementation governance of a dedicated HR platform aligned with employee experience, compliance and operational workflows.Project Systems IntegrationSupport definition of an end-to-end project lifecycle model and align technology platforms with governance, reporting and knowledge management practices.Proprietary Systems OversightEnsure governance, architecture and security oversight of the proprietary LSS monitoring systems and global remote access arrangements.Workforce Capability UpliftDefine minimum digital competency standards and deliver structured training programs across the organisation.Vendor & Cost ManagementLead vendor strategy, licensing governance and cost optimisation across the technology estate.AI Strategy & ReadinessHelp develop the company’s AI roadmap across productivity use cases and longer-term engineering innovation. Ensure governance and risk controls are established.Executive Reporting & GovernanceTranslate technical risk into business language. Provide regular updates to ELT and Board on risk, maturity and performance outcomes.Service Level AgreementsCollaborate with the Global Services Centre General Manager on KPI’s for IT support provided from Manila to other offices, and successful delivery of those goals.PREREQUISITE CORE COMPETENCIESThe successful candidate will demonstrate:Strong enterprise systems architecture capability across Microsoft-centric environmentsProven experience leading multi-system transformation (ERP, CRM, HR or similar)Deep understanding of cybersecurity governance and risk frameworksAbility to translate technical complexity into clear business insightStrong change leadership and stakeholder engagement skillsCommercial acumen and cost management capabilityExperience managing MSPs and vendor ecosystemsDemonstrated ability to lift organisational capability and maturityPREREQUISITE CERTIFICATIONS/QUALIFICATIONS§ Bachelor’s degree in Information Technology, Engineering, Business Systems or related discipline (or equivalent experience)§ At least 12 years of relevant experience.§ Highly desirable: Microsoft certifications (e.g. Microsoft Certified: Enterprise Administrator Expert, Azure Solutions Architect Expert), Cybersecurity certifications (e.g. CISSP, CISM or equivalent), Project/program delivery certifications (e.g. PRINCE2, PMP)WORKING ARRANGEMENT CONSIDERATIONS· Global remit across time zones may require flexibility outside standard business hours.· Travel to regional offices and project locations globally will be required.· Role requires availability during critical incidents or major system rollouts.