HEAD OF INSTALLATION (FOUNDING TEAM SEAT AT CASA)

We're building the company that finally brings smart homes to actual Indian homes — not just penthouses. Less than 0.5% of Indian households have any home automation today. We're fixing that with hardware good enough to rival Apple, priced like a Netflix subscription. Now we need someone to make sure every single installation lives up to that promise. ABOUT CASA CASA Tech Solutions is a well-funded, venture-backed startup on a mission to bring home automation to the Indian mass market — not just the top 1%. Today, home automation in India is a luxury product built for premium consumers. Despite thousands of companies in the space, penetration sits under 0.5% of Indian households. The middle and upper-middle class — where the real market lives — has been ignored entirely. We're going after it with a model nobody else in India has tried:- Pricing like WiFi or Netflix: a refundable deposit of ₹5,000–10,000 and ₹599/month, instead of lakhs in upfront hardware cost- Apple-grade hardware, designed by world-class product designers- A product built to feel less like "smart home gadgets" and more like infrastructure that just works We're backed by marquee angel investors, the product is in final development, and beta testing goes live next month.  THE ROLE: HEAD OF INSTALLATION Here's the truth: this business lives or dies on what happens inside the customer's home. We believe installation and service quality account for 50% of a customer's lifetime experience on the platform. That's not a support function — that's half the product. This role owns it, end to end, from day one. You'll:- Build the entire installation function from scratch, and own it completely- Design SOPs for installation, quality checks, service, and repair that work for customer #1 and still hold up at customer #10,000- Be on the ground during beta, in real homes, fixing real problems, before handing off a playbook that scales- Define what "great service" means at CASA, and make sure every technician delivers it- Hire, train, and build the team that carries this forward as we scale THIS IS FOR YOU IF - You have ownership that borders on obsession — you'd rather fix it yourself at 9pm than escalate it- You want to be on the ground, in people's homes, solving problems in real time, not just managing dashboards- You get genuine satisfaction from building a system out of nothing and watching it hold up at scale- You've worked in installation, field operations, service operations, or last-mile execution — home automation, ISP/broadband, DTH, or consumer appliances backgrounds are a strong plus WHY THIS ROLE, WHY NOW - A true founding-team seat — you're employee-early at a company that could define a category- Competitive fixed salary, ESOPs, and other benefits- Full autonomy to build a function from zero — this isn't a role with a playbook already written for you, you write it- Backed by serious investors, entering a market of hundreds of millions of homes that's barely been touched