Head of International Operations & Network

ARC Europe is the European expert in automotive assistance founded in 1991 by the leading European automobile clubs. We are experts in assistance & mobility services and we provide high-level services to our B2B customers in more than 40 countries in Europe. We accompany our clients coping with the deep evolution in the automotive industry. As a mobility partner, our strategy is to help our customers responding to their clients’ new expectations by offering a comprehensive and customer-centric approach covering the full mobility ecosystem.We are looking for a new Head of International Operations & Network to join our team. In this role, the colleague will lead our dedicated team of Customer Success Managers and Network Area Managers, who coordinate daily operations, monitor performance, and work closely with internal teams and external partners.The goal is to ensure smooth, consistent, and high-quality service delivery across our international network, in line with customer expectations and ARC Europe Group standards.

Responsibilities

Overall, in charge of contract implementation and Operational implementation of customer requirementsValidation & approval of sub-contractor capabilities against customer requirementsMonitor the operational performance of the ARC Europe Group contracts: define KPls, ensure their delivery and monitor the SLA's, agree and monitor improvement plans with service providersConduct and supervise generic and customer dedicated service provider auditsCoordination of sales support activitiesDay to day management of the Operations & Network team including regular meetings and follow-up on objectivesEnsure the availability of relevant operational information via adequate toolsSupervise and monitor the selection and integration of (new) service providers in the networkContribute to the definition and implementation of ARC Europe Group standards for the networkPromote and coordinate the deployment of ARC Europe Group tools and applications relevant to service deliveryEnsure and motivate the exchange of Best Practices in between Service ProvidersEnsure adherence from Service Providers to SPARequired Skills:University degree or proven relevant experience in Operations, service delivery or network managementFluency in English, knowledge of other language is considered as plusStrong ability to design and manage high-performing service delivery models aligned with customer requirements.Proven expertise in managing service providers and enforcing contractual frameworksDemonstrated capability to define, track, and optimize KPIs while driving continuous performance improvement.Solid experience in auditing operations and ensuring compliance with quality standards and contractual obligations.Proven experience and interest in people management with the ability to engage, develop, and drive performance within the team.Proficiency in using operational tools and data to monitor performance and support informed decision-making.Ability to communicate at all levels while building trust with internal & external stakeholders, and foster a collaborative team environmentExperience working in an international environment with various international partners.Does this seem to be the next step in your professional career? Hit the button and send your resume to our hiring team, and they will be happy to contact you upon receipt of your application.would you like to have more information about the position? You can always contact us via our general email address : HR@arceurope.com.