Head of Lease Operations & Collections

Head – Lease Operations & CollectionsFunction: Operations / Credit & CollectionsLocation: IndiaReporting to: COO / Chief Credit & Risk OfficerRole OverviewWe are hiring a senior leader to oversee end-to-end lease lifecycle operations and collections across our electric bus and truck leasing portfolio.This is a governance, controls, and intervention role ensuring automated escrow-based collections run seamlessly, risks are identified early, and structured action is taken in cases of deviation or default.Key ResponsibilitiesLease Lifecycle GovernanceOwn operational oversight of all active leases post-executionEnsure accurate setup of rental schedules, escrow structures, covenants, and triggers in the Lease Management System (LMS)Align signed agreements with LMS configuration and escrow setupCollections & Escrow MonitoringOversee automated escrow-based collections and daily reconciliationsTrack DPD trends, cash collected vs billed, and escrow waterfall performanceIdentify early warning signals (missed/partial payments, escrow stress)Exception, Default & Recovery ManagementDefine and manage triggers for breaches and payment delaysLead structured interventions, restructurings, and corrective action plansCoordinate with Legal on recoveries and enforcement, including repossessionEscrow & Bank CoordinationManage operational relationships with escrow banks/trusteesEnsure timely fund flows, proper waterfall functioning, and periodic auditsPortfolio Risk ReportingProvide leadership visibility on collection efficiency, DPD, restructurings, and loss forecastingDrive process automation and system improvementsIdeal Candidate12–18+ years in lease operations, credit operations, or collections (NBFC/leasing preferred)Strong experience with LMS platforms, escrow mechanisms, and structured financeData-driven with strong cross-functional coordination skillsCommercially aware with sound judgment in stress/default situations