Head of Network Performance & Systems

Company OverviewStellantis is a leading global automaker and mobility provider that offers clean, connected, affordable and safe mobility solutions. Our Company’s strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our people, and our deep roots in the communities in which we operate. Our ambitious electrification and software strategies and the creation of an innovative ecosystem of strategic, game-changing partnerships are driving our transformation to a sustainable mobility tech company.Job OverviewBuild and lead the MEA Parts & Services Performance Hub and play a key role in delivering the VCP MEA Aftermarket program. Establish the data, performance-management capabilities and digital platforms needed to improve customer retention, physical and digital network performance, and profitable OE & IAM parts growth. Turn insights into measurable actions across Region, Markets and distribution/repair networks.Role & ResponsibilitiesCustomer Retention PerformanceEstablish harmonized retention KPIs, data models and Market/Dealer dashboards (including VIN-level tracking); analyze customer lifecycle, churn, segmentation and win-back opportunities; connect CRM/DMS and network data; equip Customer Services & Loyalty and Markets to target actions and measure their impact on workshop visits, Net Sales and GCR/AOI.Network & Repairer PerformanceBuild a common performance framework for Stellantis and independent networks (dealers, repairers, importers, distributors and wholesalers). Deploy scorecards and benchmarks covering network/VIO coverage, workshop productivity, repair quality, parts capture, service and commercial performance; identify root causes and equip Market/Field teams with improvement plans, tools and performance-review routines.Digital Ordering Platforms & SystemsAct as Regional Business Owner for scalable B2B OE/IAM ordering portals, including Chinese-car applications. Own customer journeys, use cases, product roadmap, MVPs, backlog, adoption and rollout across priority Markets. Coordinate Product Owners and ICT integration with vehicle/fitment data, catalogue/PIM, pricing, inventory, OMS/ERP, logistics and CRM; track platform usage, conversion and digital sales performance.Revenue Management & Business DataDevelop the MEA Parts & Services business-performance cockpit and revenue-management capability across Market, customer, channel, vehicle and category. Analyze Net Sales, GCR/AOI, price-volume-mix, penetration, order frequency and commercial potential; identify growth opportunities and performance gaps; translate findings into quantified Market action plans, forecasting and management decisions in alignment with Finance.Preferred Skills & AbilitiesLead the dedicated regional team (Network Performance System Manager and Product Owners; Digital Portal Manager and Project Managers; Repairer Performance Manager; Data Business & Revenue Manager). Drive matrix collaboration with MEA Market leaders, dealer/repairer networks, Customer Services & Loyalty, Sales Operations, Supply Chain, ICT/Data, Finance and central Stellantis teams. Define regional standards while Markets retain ownership of local execution.KPI'sWithin 18–24 months: MEA Retention Cockpit; Network Performance Platform and dealer/repairer scorecards; at least one scalable OE/IAM digital ordering solution deployed in priority Markets; and a Business Performance/Revenue Management Cockpit. Success is measured through retention, network productivity and parts capture, digital adoption and order performance, data quality, and contribution to Net Sales and GCR/AOI.QualificationsSenior, business-oriented leader with strong automotive Aftersales/network and parts-distribution understanding, combined with data/analytics and digital-product experience. Proven ability to build teams and capabilities, manage complex programs and influence in multicultural, matrix environments. Analytical, pragmatic, hands-on and outcome-driven; excellent stakeholder management and executive communication. Comfortable operating across strategy, operational performance and digital delivery.Diversity EngagementAt Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from individuals of all backgrounds and believe diverse teams drive stronger innovation and sustainable