Head Of Operations

Head of OperationsAbout usWe're Locale Property Group – the umbrella behind Locale Homes, Locale Wealth and Locale Financial.Our purpose? To help people build, grow and own their futures. Whether it's finding the perfect first home, unlocking long-term wealth through property, or making finance feel less "finance-y", we're here to challenge the status quo and make a real impact.Locale Homes is changing the game for first home buyers. We're an independent, customer-first building broker helping people navigate one of life's biggest decisions with confidence and clarity.Locale Wealth empowers Australians to take control of their future, using smart property strategies to create long term financial freedom.Locale Financial brings a fresh, transparent and approachable take on finance, always aligned with our clients' goals.But we're only just getting started.We're a high energy, people first business growing rapidly and expanding nationally. We're continually evolving, launching new businesses, building new capabilities and creating opportunities for our people to grow alongside us.We think big, move quickly and set high standards. We genuinely care about our people and our clients, and we believe exceptional commercial outcomes and exceptional customer experiences go hand in hand.As we enter our next phase of growth, we're looking for an exceptional Head of Operations to help scale the business and ensure we continue delivering outstanding outcomes for our clients, partners and people.The OpportunityThis is a pivotal leadership role and one of the most influential positions in the business.As Head of Operations, you will be responsible for driving operational excellence, business performance and organisational effectiveness across the Locale Group. You'll ensure our businesses operate efficiently, execute with discipline and continue delivering exceptional commercial and customer outcomes as we scale.Working closely with the Managing Director, Executive Team, Head of Sales, Head of Marketing, Head of Finance (Broking), Company Accountant and Head of AI & Growth Systems, you'll connect strategy with execution, create clarity in complexity and drive business performance across the group. You'll play a critical role in aligning people, systems and processes to achieve strategic priorities, deliver exceptional customer outcomes and support the continued growth of the business nationally.This role requires a highly commercial and strategic operator with strong business acumen, exceptional leadership capability and the ability to influence outcomes across multiple business units. You'll be equally comfortable thinking strategically, getting into the detail, challenging the status quo and holding both people and the business accountable to high standards.You'll thrive in fast paced environments, enjoy solving complex problems and be energised by the opportunity to help build and scale a high performing business.Key ResponsibilitiesBusiness Performance & Strategic ExecutionDrive execution of strategic priorities and business initiatives across the group.Partner closely with the Executive Team to deliver strategic initiatives, business objectives and organisational priorities.Partner with the Head of Sales, Head of Marketing, Head of Finance (Broking), Company Accountant and Head of AI & Growth Systems to improve business performance, remove operational barriers and ensure alignment against group objectives.Establish and maintain group scorecards, dashboards and reporting frameworks.Develop and monitor KPIs and OKRs across business units.Deliver visibility across revenue, pipeline, site starts, productivity and operational performance.Facilitate quarterly planning and ensure accountability against business priorities.Provide insights and recommendations that support strategic decision making and profitable growth.Operational Excellence & Continuous ImprovementLead and continuously improve the operating rhythm of the business.Design and implement scalable systems, processes and operating frameworks that support growth and national expansion.Identify operational bottlenecks and drive practical, high impact solutions.Champion continuous improvement and foster a culture of operational excellence.Ensure consistency, accountability and exceptional execution across all business units.Lead cross functional initiatives and drive alignment across Homes, Wealth, Finance and future business units.Financial Operations & Commercial ManagementPartner closely with Finance and the Company Accountant to improve business visibility and performance.Support forecasting across pipeline, revenue, site starts, margins and cashflow.Monitor key business drivers and identify opportunities to improve efficiency and profitability.Assist with resource planning, capacity planning and operational budgeting processes.Provide meaningful reporting and analysis that supports informed business decisions.Systems, Transformation & InnovationPartner closely with the Head of AI & Growth Systems to improve automation, workflows and business capability.Define business requirements and prioritise initiatives that improve scalability and performance.Drive adoption of systems, reporting frameworks and process improvements across the group.Champion innovation and leverage technology to improve efficiency, visibility and decision making.Governance & Risk ManagementOwn and maintain operational governance frameworks across the group.Oversee contractor agreements, supplier agreements and key business contracts.Ensure policies, procedures and documentation remain current and fit for purpose.Identify and mitigate operational risks.Drive accountability and operational discipline across the organisation.Building Operations & DeliveryOversee operational processes supporting high volumes of residential build contracts and transactions.Ensure workflows effectively support contract progression, site starts and customer delivery.Continuously improve processes and reporting across the end to end customer journey.Partner with key stakeholders to deliver exceptional customer experiences while maintaining strong commercial outcomes.Leadership & PeopleLead, coach and develop the operations team.Foster a high performance, accountable and solutions focused culture.Build capability and scalable team structures as the business continues to grow.Act as a trusted business partner to the Executive Team, driving accountability, alignment and execution across people, performance and strategic initiatives.Influence and partner with leaders across the group to ensure alignment and execution.Hold teams and individuals accountable to commitments, standards and outcomes.About YouYou're a commercially minded and strategically driven operator who loves building high performing businesses and teams.You combine strategic thinking with exceptional execution capability and have the confidence to challenge thinking, influence decisions and drive accountability. You know how to bring structure to complexity, create clarity and build an environment where people perform at their best.What You'll BringProven experience in an operations leadership role within a high growth environment.Strong commercial, strategic and business acumen with the ability to understand key business drivers, influence decision making and translate strategy into measurable outcomes.Exceptional business acumen across performance reporting, forecasting, planning and operational management.Proven experience building, leading and developing high performing teams.Proven ability to partner with senior leaders, hold people and the business accountable and drive alignment against strategic priorities and performance expectations.Outstanding leadership, communication and stakeholder management capabilities.Strong analytical and problem-solving skills.High attention to detail and exceptional organisational capability.Experience managing multiple priorities and leading through change.A proactive mindset and willingness to roll up your sleeves when required.Preferred ExperienceExperience within residential building, property, development or related industries.Strong understanding of residential construction workflows and high volume contract environments.Exposure to build contracts, variations, site starts and end to end customer delivery processes.Experience implementing systems, process improvements and business reporting frameworks.Experience operating within entrepreneurial, fast paced and rapidly scaling businesses.Why Join Locale?An opportunity to help shape the future of a rapidly growing business and industry.You'll work directly alongside the Managing Director and Executive Team, influence strategic decisions and play a critical role in scaling the Locale Group nationally and beyond.You'll join a high energy, ambitious and genuinely people first team that values ownership, continuous improvement and creating meaningful opportunities for our people.If you're excited by growth, thrive on accountability and want to play a significant role in building exceptional businesses that deliver outstanding outcomes for clients and people alike, we'd love to hear from you.