Head of Operations

Loom Talent are delighted to be working exclusively on the recruitment of a Head of Operations for a luxury Homewear business based in South West London. As Head of Operations, you will take ownership for the end-to-end operational activities, leading the warehouse and delivery teams, overseeing logistics, and ensuring that the showroom and customer experience standards remain exceptional. This is a hands-on leadership role that balances strategic oversight with day-to-day execution and plays a critical part in scaling the operational capabilities as the business grows. You'll work closely with global teams to align processes, improve efficiency, and support the mission to deliver quality and care at every stage. Provide strong, hands-on leadership and coaching to the London Operations teamLead all day-to-day UK operations across warehousing, fulfilment, showroom logistics, and last-mile deliverySchedule, manage, and optimise white glove home deliveries across the UKOversee warehouse inventory accuracy, including physical stock movements, cycle counts, and storage locationsManage all inbound shipments, international receiving, and outbound order fulfilmentLiaise with the Production team to monitor delivery timelines and manage inbound inventory planningOversee product quality checks upon arrival and flag any supplier or freight-related issuesOwn and evolve SOPs, safety procedures, and compliance with UK regulations across the warehouse and showroomImplement and track KPIs to monitor team performance, delivery SLAs, and operational efficiencyMaintain a clean, organised, and functional warehouse and showroom environment, including displays and facilitiesCollaborate cross-functionally with Sales, Production, and Global Ops to align timelines, manage stock flow, and improve service standardsStay up to date with industry tools, processes, and innovations that could improve operational performanceLead recruitment and onboarding for UK-based warehouse, logistics, and delivery staff To be successful in your application you should meet the following key requirements: Minimum 5 years' experience in operations, logistics, or supply chain managementProven ability to lead and develop high-performing teams in a hands-on environmentStrong background in warehouse and last-mile delivery operations, ideally with high-value or white glove productsExcellent communication and stakeholder management skillsComfortable using ERP systems and inventory tools Highly organised with strong attention to detail and a proactive problem-solving mindsetAble to manage competing priorities in a fast-paced, evolving businessPhysical capability to support warehouse activities and product handling when neededValid UK driving license (preferred) As Head of Operations you will receive a competitive salary and benefits package. As part of a global luxury business the role may have a small amount of travel involved for training and development.