Head of Operations

About Ardent Expert Chambers Ardent Expert Chambers is a fast growing medico legal practice management business supporting more than 130 expert witnesses across the UK. We provide the operational, administrative, financial, marketing and business development support that enables our members to build successful expert witness practices.As we continue to grow, we are looking for an exceptional Head of Operations to take full ownership of day to day operational performance and help us build the structure and management capability we need for the next stage.The Role This is a senior leadership role reporting directly to the Founder. You will take responsibility for a 16 person PA team and Team Leader, with the Head of Marketing and Head of NMAP also reporting into you as the role and relationship develop.Your first priority will be embedding into the operational team, building strong working relationships with our Team Leader and wider management team, and taking full ownership of day to day performance and support. As trust and understanding of the business grow, so will your influence over commercial strategy, structure and the shape of the business going forward.We want someone who combines strong people leadership with commercial thinking, data led decision making and a continuous improvement mindset. Someone who leads through credibility and judgement, not just authority.Key ResponsibilitiesLead, support and develop the operational team and senior managers, creating clear accountability and strong management capability.Take ownership of operational performance, service delivery, capacity planning and scalability.Use KPIs, dashboards and management information to identify performance gaps, risks and commercial opportunities.Improve productivity and capacity through better processes, technology, automation and ways of working.Drive plans to increase member productivity, instruction volumes and average invoice value.Ensure new expert members are onboarded efficiently and supported to develop successful practices.Use operational and financial insight to protect gross margin and ensure growth remains commercially sustainable.Take increasing responsibility for key relationships and contracts with agencies, solicitors, suppliers and strategic partners as trust develops.Help shape the management structure, processes and systems required as Ardent continues to grow.About YouWe are looking for someone who has successfully led operations within a growing service business and who is comfortable earning scope and influence rather than expecting it from day one.You will be commercially minded, highly comfortable with data and numbers, and an excellent people leader, with a track record of developing managers and turning insight into measurable action.Relevant backgrounds may include professional services, legal services, healthcare, insurance, financial services, recruitment, outsourcing or other people led service businesses.Why Ardent?You will work directly with the Founder, with genuine autonomy that grows as you prove yourself. This is an opportunity to take ownership of an operation that already works well and help build what it becomes next.