Head of Operations

Head of OperationsSmethwick, West Midlands | £50,000–£55,000 depending on experience | Reporting to the Managing DirectorProtective workwear with a conscienceEstablished in 1996, Supertouch is one of the UK's leading manufacturers and suppliers of PPE and workwear. We employ around 65 people from our head office in Smethwick and over 700 people at our own garment factory in Karachi, Pakistan. As an ethically run family business, half of our profit goes to charity through the Balqees Welfare Foundation, helping to raise people out of poverty, fight illness and gain an education in our communities.We're looking for a Head of Operations to take ownership of everything that happens between an order landing and a customer receiving exactly what they asked for, on time, accurately, and safely.The opportunityThis is a senior, hands-on leadership role with real authority. You'll lead a team of 18 across our distribution centre, from receiving and picking through to packing, dispatch, returns and replenishment, and you'll be the person accountable for keeping us performing against OTIF, order accuracy and productivity targets.You'll also own Health & Safety and Environmental policy across the business, and be the driving force behind maintaining our ISO 9001, ISO 14001 and ISO 45001 accreditations, standards that matter to our customers and are non-negotiable to us. You'll manage operational budgets, lead continuous improvement across the warehouse, and be a visible, trusted presence on site, including as a key holder.You'll report directly to the Managing Director, with the scope to shape how our operation runs as the business continues to grow.What you'll bringProven experience leading warehouse, distribution or operations teams, ideally within a fast-moving product businessStrong organisational and people management skills, with a genuine "can do" approach to problem solvingExperience working within ISO 9001, ISO 14001 and ISO 45001 management systems, including internal and external auditsA solid grip on Health & Safety, with IOSH qualifications desirableThe ability to plan ahead and keep a team aligned to clear, well-communicated goalsConfidence managing budgets and driving cost efficiencies without compromising standardsWhat's on offer£50,000–£55,000 depending on experienceA senior role reporting directly to the Managing Director, with real ownership and autonomyCompany pension scheme23 Days annual leave plus bank holidaysEV charging on siteThe chance to work for a family business where your work directly supports people out of poverty, into education and towards better healthIf you want an operations role where the standards you set genuinely protect people, both the colleagues you lead and the customers who rely on our products, we'd love to hear from you.Apply now to become part of Supertouch's story.#ProtectiveWorkwearWithAConscience