Head of Operations

Company Description Fleeto is London’s most experienced PCO hire company, backed by two decades of industry expertise. The organization focuses on empowering professional drivers to succeed through reliable vehicle hire and dedicated operational support. Fleeto provides comprehensive assistance at every stage of a driver’s journey, helping them navigate regulatory, financial, and logistical requirements. With a strong service culture and commitment to long-term partnerships, Fleeto offers a dynamic environment for operations professionals to contribute to sustainable growth.Role Description The Head of Operations at Fleeto is a full-time, on-site role based in Dagenham. This position is responsible for overseeing daily operational activities, ensuring vehicle availability, service quality, and efficient processes across the business. The role involves leading and developing operations teams, setting performance targets, and monitoring key metrics to improve productivity and driver satisfaction. The Head of Operations will manage budgeting and resource allocation, optimise workflows, and collaborate with leadership on strategic planning and continuous improvement initiatives. The role also includes implementing policies, addressing operational issues, and maintaining compliance with relevant regulations and company standards.QualificationsStrong Operations Management experience, including process optimization and workflow implementation.Advanced Analytical Skills to interpret data, monitor KPIs, and make evidence-based decisions.Proven Team Management capabilities, including coaching, performance management, and cross-functional collaboration.Excellent Communication skills for clear reporting, stakeholder engagement, and relationship-building with internal teams and drivers.Budgeting skills with experience managing operational costs, forecasting, and resource planning.Background in transport, fleet, mobility services, or a similar operational environment is highly beneficial.Demonstrated ability to work on-site in a fast-paced setting, handling multiple priorities and resolving issues promptly.Relevant bachelor’s degree or equivalent professional experience in operations, business management, or a related field.