Head of Operations

Key Responsibilities1. Building and Governing the Global End‑to‑End Operating SystemUnified operating framework: Establish globally consistent operating standards, SOPs, work cadence, and metric definitions at HQ level, then drive adoption, audit, and continuous iteration across all overseas countries — closing the execution gaps that arise across "multiple countries, multiple legal entities, multiple languages, and multiple regulatory regimes."Time‑zone & handover governance: Design the follow‑the‑sun, 24/7 relay operating model; define handover points, accountability boundaries, and timestamp standards across origin pickup, linehaul, gateway/port, overseas warehouse, and last mile — eliminating chain break‑points and gaps in ownership.Country‑level operating capability: Lead the build‑out of country operations teams, decision‑rights delegation, and performance scorecard models (directly operated teams / joint ventures / acquired local entities); drive localization of key roles and succession pipelines.Global operating rhythm: Institute a three‑tier cadence — daily operations review, weekly deep‑dive, monthly business review — to drive regions and product lines to deliver results.2. End‑to‑End Network Design & Routing OptimizationOwn end‑to‑end network architecture planning: site selection, capacity, and coverage for origin consolidation centers, linehaul transit hubs, gateway/port mix, and overseas warehouses and distribution centers (DCs).Build a tiered service network on the transit‑time / cost / experience triangle (Economy / Standard / Express / Specialty — e.g., cold chain, pharma, bulky & heavy goods), and jointly define and defend SLAs by tier with the product lines.Lead end‑to‑end routing and wave/manifest design, continuously compressing transit dwell time and end‑to‑end cycle time; ensure network resilience to switch lanes quickly under the current liner landscape (Ocean Alliance, Gemini Cooperation, Premier Alliance, and MSC operating independently).3. Linehaul Operations & Capacity Execution (Air / Ocean / Land & Multimodal)Air: Orchestrate the blended execution of chartered capacity, block space agreements (BSA), and spot capacity; manage ULDs and manifests, load factors, block‑building and capacity swaps, transit handling, and offload management.Ocean: Partner with the ocean freight product line on sailing connectivity for FCL/LCL and Buyer's Consolidation, transshipment handling, destination‑port empty pickup and port clearance/drayage, and storage & demurrage (D&D) risk control.Land & multimodal: Manage China–Europe road freight, cross‑border trucking, and barge/rail connections to build cost‑ and transit‑competitive alternative lanes.Linehaul metrics: Booking fulfillment rate, flight/vessel on‑time performance, transit time, load factor and ULD utilization, exception volume ratio, and linehaul cost per kg.4. Cost, Efficiency & Business OutcomesOwn the cost and margin outcome for cross‑border operations: end‑to‑end cost per shipment / per kg, product‑line fulfillment gross margin, exception and claims/compensation loss rate, and ROI on automation and network investments.Lead structural cost‑down programs: network consolidation and gateway optimization, load factor improvement, carrier and warehousing re‑tendering, in‑warehouse productivity, and routing automation.Establish and manage the annual operating budget and capacity plan; build peak‑flexibility plans for Black Friday, Cyber Monday, Christmas, and platform mega‑sales events.5. Quality, Resilience & RiskEstablish a global Control Tower: a closed‑loop exception management process across detection, response, escalation, and post‑mortem, plus complaint, claims, and quality‑improvement mechanisms.Manage core vendors — carriers, overseas warehouse providers, customs brokers — across three dimensions: cost, quality, and risk.Compliance and safety: import/export controls, dangerous goods and lithium battery shipments (IATA DGR), customs audits, tax compliance, and EHS.Business continuity (BCP): maintain and drill alternative routings and capacity switching against port strikes, geopolitical and trade‑lane disruptions, severe weather, and system outages.6. Digitalization & Continuous ImprovementCo‑build with product and engineering teams: OMS/TMS/WMS deployment and integration, end‑to‑end visibility through the Control Tower, routing and wave automation, intelligent sorting and in‑warehouse automation, volume forecasting and inventory placement optimization, and AI‑assisted operational decisioning.Unify global data assets and metric definitions; lead process re‑engineering and Lean Six Sigma programs to shift the operating model from "people‑driven" to "system‑ and data‑driven."Job Requirements1. EducationFull‑time bachelor's degree or above in Logistics Management, Supply Chain Management, Industrial Engineering, International Trade, Transportation, or a related field; an MBA, or ASCM/APICS (e.g., CPIM/CSCP), PMP, or Lean Six Sigma Black Belt certification is preferred.2. Experience12+ years in international logistics / cross‑border supply chain, of which 8+ years on a dedicated operations (Operations track) career path; 5+ years managing end‑to‑end or multi‑segment operations (linehaul / overseas warehousing / customs clearance / last mile).A proven record of building an operating system from 0 to 1 — standards, processes, metrics, and systems — rather than optimizing alone within a mature framework.Preferred: HQ operations center or regional/country operations lead at a top‑tier international forwarder or express carrier, a cross‑border e‑commerce logistics company, or a large overseas warehousing provider; alternatively, a supply chain operations leader from a going‑global brand or e‑commerce platform side, with demonstrated service‑provider governance experience.Scale reference: candidates who have orchestrated 100,000+ orders per day on average, or managed a 100,000+ sqm warehousing network spanning three or more regions, are strongly preferred.3. Core CompetenciesNetwork & structure: Strong end‑to‑end network design and modeling skills; able to identify transit‑time and cost headroom in lane structure, waves, and routing.Data & cost: Highly sensitive to unit cost structure, with the ability to build cost models, manage budgets, and deliver structural cost reduction.Resilience & decisiveness: Able to make on‑the‑ground calls during peak season and major incidents, restore service quickly, and drive structured post‑mortems.Cross‑cultural influence: Able to drive cross‑regional collaboration in a matrixed organization and articulate the "why" to local teams rather than relying on positional authority.Organization & talent: Able to build and develop regional operations leaders, and establish standards, training, and certification systems.