Head of Operations | Fast-Growth Interiors Scale-up | London

Head of Operations | Fast-Growth Interiors Scale-up | LondonThe ClientWe’re working with a fast-growing interiors scale-up that has built an international reputation for its distinctive, sustainability-led approach. The business works with leading names across interior design, furniture and hospitality, with an established presence across the UK, Europe and the US.The business is at an exciting point in its growth journey, with plans to scale from £4m towards £10m, with further international expansion, particularly across the US, forming a key part of the growth strategy.The founders remain closely involved and are looking to bring in a senior operations leader who can work alongside them to build the infrastructure required for this next phase. With a new brand also launching, there is a real opportunity to shape how the wider group operates as it scales, rather than simply managing an established operation.The RoleReporting directly to the founders and sitting within the Senior Leadership Team, this is a broad Head of Operations role with ownership across the operational engine of the business.You’ll be responsible for making sure the operation can scale effectively as the business grows from £4m towards £10m, overseeing international logistics and the warehouse operation, strengthening supply chain processes, improving systems and building the infrastructure required for continued international expansion and the launch of the new brand.There is significant scope for growth in the role as the business scales, with the opportunity to develop into a broader Operations Director position and take increasing ownership of the wider operational strategy. They’re looking for someone who wants to build with the business, rather than simply step into an established operation.Key ResponsibilitiesOwn the end-to-end movement of product internationally, from suppliers through to warehouse and ultimately to clientsLead and develop the Warehouse Manager and wider warehouse team, ensuring high standards across inventory, fulfilment and logisticsIdentify and implement operational improvements that increase efficiency, profitability and customer experienceAnalyse and optimise supply chain processes, with a focus on reducing lead times and improving stock managementWork across the UK, US and European entities to build scalable international processes and ways of workingManage key supplier and logistics relationships, including negotiating rates and working closely with European millsPartner with Purchasing and Finance on forecasting, inventory management, reporting and operational dataOwn improvements to the company’s bespoke operational systems, working with developers to implement new functionalityLead the operational set-up of the new brand, putting the right processes, SOPs, compliance and quality standards in place from day oneOversee operational delivery for key projects, including bespoke client projects, launches, events and photoshootsLead the transition of sampling from an outsourced model to an in-house operationAct as the senior operational point of contact across the business, solving issues, improving ways of working and bringing best practice into the operationRegularly visit the European warehouse to improve processes, maintain standards and support the teamWhat We’d Like To See (Essential)Experience managing international supply chains and logisticsStrong operational experience within a fast-growing businessExperience working with stock, inventory and warehousingA track record of improving processes and driving operational efficiencyStrong data analysis skills, with the ability to use data to identify problems and make better decisionsExcellent communication skills, with the ability to work effectively across departments and with external partnersStrong leadership and delegation skills, with a collaborative approach to managing and developing othersExcellent organisation and attention to detailA proactive, solutions-focused approach, with the ability to manage competing priorities in a fast-paced environmentWhat We’d Like To See (Bonus)Experience scaling operations through a period of significant business growthExperience working across international markets and navigating the operational complexity that comes with themBackground within interiors, furniture, textiles, design, manufacturing or another product-led environmentExperience working closely with founders or senior leadership in a growing businessProcurement experience, particularly where this has involved building or strengthening supplier relationshipsExperience introducing new systems, processes or technology to make an operation more scalableLean Six Sigma, CILT or equivalent operational qualificationLocation: London (Hybrid)Salary: £80,000-£90,000 + bonus + benefitsStart-date: ASAPAt Harmonic, we are dedicated to fostering an inclusive and equitable workplace. We actively welcome applications from individuals of all backgrounds and assure you that every candidate will be thoughtfully considered for the roles we represent, without regard to race, religion, gender expression, disability, or sexual orientation.