Head of Operations/General Manager - Hospitality

General Manager, Operations Led Services Business, UAELead a large scale, 24/7 operation across more than 200 sites in the UAE. This is a senior, commercially accountable seat for an operator who thrives on scale, people and performance.About the roleOur client is a fast growing UAE business delivering round the clock services across a wide network of locations. They are looking for a General Manager to take full ownership of operations and the profit and loss of the business, leading a multi layered organisation and acting as the senior face of the company with clients.What you will doOwn the profit and loss, driving margin, cost control and sustainable growthLead 24/7 operations across 200 plus sites, ensuring consistent service deliveryDirect manpower planning, duty rosters and staff allocation across the full networkLead and develop a multi layered structure including operations managers, area managers, cluster managers, supervisors, location managers and driversBuild strong client relationships through regular meetings, reviews and escalation managementDrive performance against key indicators including client satisfaction and contract renewal ratesRepresent the company and the management team with clients, partners and stakeholdersWhat you bringA proven background as a General Manager, Director of Operations or Head of OperationsA hospitality background is a strong advantage, particularly hotel general management or senior hotel operationsDemonstrated experience managing large, distributed, shift based workforces in a 24/7 environmentStrong commercial acumen and full profit and loss accountabilityExcellent communication skills and a polished, client facing presencePrevious UAE experience is essentialA valid UAE driving licence is essentialWhat is on offerA competitive base salary (25-35K AED) with transportation, car and mobile allowancesQuarterly and annual performance bonuses linked to client satisfaction, renewal rates and other key indicatorsA genuine leadership role with real scope and visibility