Head of Personal Training (Reem Mall)

PURPOSE OF THE ROLE:The Head of Personal Training is the business leader of the department. They create and support team culture to drive operational excellence and deliver a superior member experience. He/She is goal oriented, results driven, eager to interact with members, and excited to develop and manage a team of high performing talent. They supervise all PT revenue streams as well as driving key company initiatives and managing budget and P&L.Accountable for overseeing the hiring, onboarding and continuous development of a team of leading fitness professionals.KEY RESPONSIBILITIES:Ensure an unparalleled level of member experience on the facility floor daily.Lead the development of safe, professional, exciting, and comprehensive personal training programs.Motivate and coach Personal Trainers to achieve revenue, session and member feedback goals.Ensure Trainers are promoting and selling personal training programs effectively and successfully.Accountable for team’s business deliverables by setting targets, following up, providing feedback and support for progress.Achieve monthly and annual department financial goals.Complete payroll and ensures payroll expenses are within budget.Monitor all personal training department assets and expenditure.Find, nurture, and develop talent, owning the candidate interviews, and manage the onboarding of new hires by assisting with all onboarding responsibilities during the 90-day onboarding program.Provide direct reports with timely and clear support and performance management, including by explaining and enforcing company policies, protocols, and expectations.Implement and execute all operational SOPs including administrative duties associated with client outreach and staff accountabilities.Design and build new personal training initiatives in line with the company aspirations.Conduct weekly Personal Training Department and Management meetings.Drive WellFit’s values and vision internally and externally.EXPERIENCE5+ years of personal training experience3+ years of experience in sales3+ years of supervisory and management experienceDemonstrated ability of successful team leadership