Head of Project Sales Operations - Real Estate

We are seeking an experienced, strategic Head of Project Sales Operations - Real Estate to lead and optimize our administrative infrastructure across all project development lifecycles. In this role, you will oversee the complete back-end administrative ecosystem for our real estate developments—managing everything from project onboarding, Sales and Purchase Agreement (SPA) execution, and inventory distribution to payment collections, title transfers, and final client handovers.You will manage a dedicated administration team, serve as the operational bridge between developers, top management, clients, and external broker networks, and build robust systems to ensure flawless operational and financial administrative execution.Key Responsibilities1. End-to-End Project Administration & GovernanceBack-End Lifecycle Management: Structure and oversee all administrative operations for exclusive and in-house real estate development projects from initial project onboarding to final property delivery.SPA & Legal Documentation: Supervise the drafting, review, execution, and tracking of SPAs, addendums, conveyancing documents, and buyer records, ensuring full regulatory and contractual compliance.Collections & Financial Settlements: Oversee the administrative monitoring and collection of installment payments, milestone billings, final payment settlements, and title deed transfer processing with clients and developers.Process Standardization: Establish, implement, and maintain SOPs, SLAs, and document controls across all administrative workflows to optimize turnaround times and ensure smooth collection workflows.2. Inventory Control & External CommunicationAgent & Broker Coordination: Direct the administration team in daily inventory tracking, unit allocations, and real-time availability updates for external real estate agents and broker networks.Communication Management: Ensure the seamless creation and ongoing maintenance of project communication groups and channels, keeping agents and clients updated on inventory, releases, and process milestones.Client & Buyer Relations: Oversee back-office client support once a buyer is secured, ensuring precise coordination between agents, buyers, developers, and internal stakeholders.3. Executive Leadership & Stakeholder ManagementExecutive & Developer Liaison: Represent the administration department in high-level meetings with executive leadership, master developers, and key investors.Team Leadership & Mentorship: Lead, develop, and evaluate the administration team, setting clear KPIs, fostering accountability, and managing resource allocation across multiple simultaneous projects.Cross-Functional Alignment: Partner with Marketing and Business Development teams during initial project onboarding to ensure seamless handoff into administrative workflows.Key Requirements & QualificationsExperience: 8+ years of progressive administrative leadership experience in real estate development, real estate conveyancing, sales operations, or collection/back-office management.Domain Expertise: Thorough understanding of real estate project lifecycles, SPA mechanics, payment collection structures, inventory management, title transfers, and property handover procedures.Leadership Capability: Track record of scaling and managing administrative teams, establishing operational controls, enforcing compliance, and maintaining steady cash flow collection operations.Stakeholder Management: Exceptional communication skills with the ability to interface confidently with C-suite executives, property developers, and high-volume real estate agents.Organization & Detail: Detail-oriented with strong organizational, financial tracking, and project management capabilities across multi-project environments.Systems Proficiency: Proficiency with Real Estate CRMs, ERPs, inventory/accounting management software, and enterprise communication platforms.