Head Of Quality & Process Management Section - Emirati

A leading government entity is seeking to hire a Quality & Process Management Section Manager to lead quality initiatives, enhance operational processes, and ensure adherence to institutional excellence standards across the organization.Role PurposeTo develop and manage quality and process improvement activities, ensuring that all organizational units comply with quality and excellence standards, while overseeing operational plans, policies, and related initiatives within the institutional framework.Key ResponsibilitiesQuality Management & GovernanceDevelop and implement quality management frameworks, policies, and proceduresEnsure compliance with institutional excellence and quality standardsMonitor adherence across all organizational unitsProcess Improvement & OptimizationLead initiatives to improve and optimize organizational processesDevelop methodologies for process standardization and continuous improvementDesign and maintain process manuals and service proceduresPerformance Monitoring & ReportingOversee the annual operational plan, including KPIs, projects, and budgetsMonitor departmental performance and provide regular progress reportsIdentify gaps and implement corrective action plansAudits, Compliance & RiskOversee internal quality audits across departmentsReview gap analysis reports and ensure implementation of improvement actionsMonitor and assess quality-related risks and develop mitigation plansQuality Programs & CertificationsManage quality programs and certification requirements in coordination with stakeholdersMaintain and update a database for certifications, awards, and compliance requirementsStrategy & ExcellenceContribute to innovation and institutional excellence initiativesSupport strategic objectives through quality and performance enhancementRepresent the department in internal and external committees and meetingsFinancial & ReportingProvide input for budget preparation in coordination with FinanceMonitor budget utilization and report variancesPrepare periodic reports and improvement recommendationsPeople ManagementLead and manage the quality and process teamSet objectives and monitor team performanceIdentify training needs and support employee developmentQualifications & RequirementsBachelor's degree in:Quality ManagementProcess ImprovementPerformance Management or related fieldMinimum 7+ years of relevant experienceStrong experience in:Quality frameworksProcess improvementPerformance managementKey CompetenciesStrategic thinkingLeadership and team managementStrong analytical and problem-solving skillsProcess optimization expertiseStakeholder managementPreferred ProfileExperience in government or semi-government entitiesStrong exposure to institutional excellence frameworksPreference will be given to UAE Nationals (Emiratis)