Head of Quality

HybridKara Healthcare is a quality care provider devoted to delivering first-class dementia, nursing, residential, and respire care to residents living in our homes. We believe our residents deserves choice, dignity, and independence. Follow our CEO Nitesh Somani or Kara Healthcare LinkedIn to find out more about us.We are seeking an experienced, proactive, and forward-thinking Head of Quality to lead quality assurance, regulatory compliance, and continuous improvement across our care home services.This is a key leadership role for an individual who is passionate about delivering safe, effective, compassionate, and person-centred care. You will provide strategic oversight and practical support to ensure our services meet the requirements of the Care Quality Commission (CQC), comply with relevant legislation, and consistently achieve high standards of care and resident experience.Working closely with senior leadership, operational managers, and registered managers, you will drive a culture of accountability, learning, and continuous improvement, ensuring that quality is embedded in every aspect of service delivery.If you have a strong background in adult social care quality, regulatory compliance, and governance, and the ability to turn quality data and audit findings into meaningful improvements, we would welcome your application.Key ResponsibilitiesQuality Assurance and CQC ComplianceLead and oversee quality assurance systems across our care homes, ensuring compliance with CQC regulations, fundamental standards, and relevant legislation.Develop, implement, and monitor quality policies, procedures, audit programmes, and compliance frameworks.Conduct regular quality visits, audits, service reviews, and compliance assessments to identify risks, address shortfalls, and promote best practice.Support care homes in preparing for CQC inspections and ensure that evidence of compliance and improvement is accurate, accessible, and up to date.Monitor regulatory action plans and work with registered managers to achieve sustainable improvements.Clinical Governance and Resident SafetyOversee quality governance arrangements, ensuring effective monitoring of care standards, clinical risks, and resident outcomes.Monitor key areas including medication management, falls prevention, pressure area care, nutrition and hydration, infection prevention and control, and safeguarding.Oversee the investigation of incidents, accidents, complaints, and safeguarding concerns, ensuring appropriate actions are taken and lessons are learned.Promote compliance with the Mental Capacity Act 2005, consent requirements, duty of candour, and relevant safeguarding legislation.Ensure care plans, risk assessments, and resident records reflect individual needs, choices, preferences, and assessed risks.Continuous Improvement and Performance ManagementDevelop and lead a structured quality improvement programme across the organisation.Analyse audit results, complaints, incidents, feedback, and performance data to identify trends and areas for improvement.Develop and monitor corrective and preventive action plans, ensuring actions are completed within agreed timescales.Work collaboratively with registered managers and operational leaders to improve service performance and maintain consistent standards.Produce quality reports and present findings, risks, and recommendations to senior leadership.Leadership and Staff DevelopmentProvide expert guidance and support to registered managers and care home leadership teams on quality, compliance, governance, and risk management.Promote a positive culture of openness, accountability, safeguarding, and continuous learning.Identify training needs and support initiatives that improve staff knowledge, competence, and quality of care.Encourage effective engagement with residents, relatives, representatives, and external professionals to improve care experiences and outcomes.About YouYou will be a confident and credible quality leader with the knowledge, experience, and interpersonal skills required to influence practice, challenge poor standards constructively, and deliver measurable improvements across care services.You will ideally have:Significant experience in a senior quality assurance, compliance, clinical governance, or operational leadership role within adult social care.Strong working knowledge of CQC regulations, fundamental standards, and the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.Proven experience of conducting audits, identifying compliance gaps, and implementing effective improvement plans.A sound understanding of safeguarding, incident investigation, risk management, complaints handling, and duty of candour.Experience supporting registered managers and care home teams to improve service quality and regulatory compliance.Strong analytical skills and the ability to interpret quality data, identify root causes, and recommend practical solutions.Excellent communication, leadership, influencing, and report-writing skills.The ability to manage competing priorities, work independently, and maintain oversight of quality risks across multiple services.A genuine commitment to dignity, respect, safeguarding, and person-centred care.A relevant qualification in health and social care, nursing, quality management, clinical governance, or a related discipline is desirable. Additional qualifications in auditing, quality improvement, or leadership would be advantageous.What We OfferA senior leadership opportunity to influence quality and care standards across our services.The opportunity to shape and lead meaningful quality improvement initiatives.Collaborative working with senior leaders, registered managers, and multidisciplinary teams.Opportunities for professional development and career progression.A supportive environment that values accountability, innovation, and continuous improvement.A competitive salary and benefits package, commensurate with experience.Why Join Us?At the heart of our organisation are the people who live in our care homes. We believe every resident deserves to feel safe, respected, valued, and supported to live a fulfilling life.As Head of Quality, you will play a pivotal role in turning this commitment into everyday practice. You will help strengthen governance, support our teams, improve resident outcomes, and ensure that quality is not simply a compliance requirement but a fundamental part of how we deliver care.Apply NowIf you are an experienced adult social care quality professional who can lead with integrity, challenge constructively, and drive meaningful improvements, we would love to hear from you.Apply today to help us deliver outstanding standards of care, safety, and resident experience across our care homes.