Head of Retail Charter

Head of Retail CharterTWW Yachts is looking for an experienced and commercially driven Head of Retail Charter to lead and develop our growing international retail charter division.Our retail charter business has grown significantly over the past five years, and we are now looking for an exceptional individual to lead the department through its next stage of growth.This is a senior leadership position for an established charter professional who combines extensive industry experience with strong commercial acumen, excellent leadership skills and a clear, collaborative communication style.The Head of Retail Charter will provide strategic direction and day-to-day leadership to our retail charter brokers, helping them perform at their highest level while ensuring TWW Yachts continues to deliver an exceptional service to our clients.The RoleWorking closely with senior management and our international teams, the Head of Retail Charter will be responsible for the overall performance, development and direction of the retail charter division.As the business continues to grow, a key part of the role will be translating our wider commercial objectives into clear actions for the department. You will identify opportunities to improve processes and systems, establish best practices and create efficient workflows that allow our brokers to focus on developing client relationships and generating business.You will also provide experienced guidance on complex charter matters, negotiations and dispute resolution, acting as a senior point of support for both brokers and clients when required.Qualifications & SkillsThe successful candidate will be a highly experienced yacht charter professional with the credibility and industry knowledge required to lead and develop an established team of brokers.10+ years of experience in the luxury yacht industry, with a strong focus on charter over and above the 50m+ rangeProven leadership experience managing teams across multiple regions.Deep network of industry contacts.Strong interpersonal and communication skills with a client-first mindset.Ability to work in a fast-paced, international environment with occasional travel.Fluency in English required; additional languages are a plus.Experience with CRM platforms and digital client-management tools; experience with Salesforce or similar CRM systems would be a strong advantage.The flexibility to travel internationally for yacht shows, team meetings and industry events.Location: Flexible (Monaco or UK based)Interested in joining TWW Yachts?Please send your CV to Pauline Mackie at pauline@twwyachts.com.