Head of Service Management

Head of gH2 Service – Saudi Arabiathyssenkrupp nucera is seeking an experienced Head of Service to establish, lead, and grow our service organization in Saudi Arabia. This is a unique opportunity to build a high-performing service business from the ground up while driving operational excellence, customer satisfaction, and long-term business growth in the green hydrogen sector.The successful candidate will provide strategic and operational leadership across field service, spare parts management, lifecycle services, and long-term service agreements (LTSA), while developing scalable service processes aligned with global standards.- Key ResponsibilitiesEstablish, develop, and lead the local service organization in Saudi Arabia, including team recruitment, onboarding, and capability development.Build and implement scalable service structures covering field service, customer support, spare parts, and LTSA execution.Lead and oversee all local service operations, ensuring safe, efficient, and high-quality service delivery.Manage the execution of LTSA contracts and ensure compliance with contractual obligations, performance targets, and customer expectations.Develop and optimize spare parts operations in coordination with global supply chain teams and local partners.Implement service processes, standards, and operational improvements derived from early operational learnings and global best practices.Drive the development of the local service business model and identify opportunities for growth, profitability, and service expansion.Build and maintain strong relationships with customers, stakeholders, subcontractors, and service partners.Define, monitor, and improve key service performance indicators, including operational efficiency, customer satisfaction, and profitability.Take increasing responsibility for budget management and full P&L ownership of the service business in Saudi Arabia.Act as the primary escalation point for critical customer and operational issues.- Qualifications & SkillsBachelor’s degree in Engineering or a related technical discipline.Proven experience leading and scaling service organizations within industrial, energy, process, or infrastructure sectors.Strong background in field service operations, lifecycle services, maintenance, spare parts management, and LTSA contracts.Demonstrated experience building teams, processes, and service organizations from the ground up.Strong commercial and financial acumen, including experience managing budgets and P&L responsibilities.Excellent leadership, stakeholder management, and customer relationship skills.Entrepreneurial mindset with the ability to drive results in a dynamic and fast-growing environment.Strong analytical, problem-solving, and decision-making capabilities.Ability to balance strategic planning with hands-on operational execution.Fluent in English and Arabic (written and spoken).📍 Location: NEOM, Saudi Arabia