Head of Social & Client Services

Head of Social & Client ServicesBorn Social | Brooklyn, NYC | Hybrid Born Social is a social-first creative agency with teams in Melbourne and Brooklyn, NYC. We help brands grow through strategy-led social media, content, paid ads and digital marketing, and we're looking for a Head of Social & Client Services to lead our Brooklyn office.About the roleThis is a senior, hands-on leadership role for someone who wants to help build and run our US presence. You'll lead a small team of 1-2, manage your own portfolio of clients, and play a big part in growing new business in the US. You'll also work closely with our Melbourne team on strategy, resourcing and process, so this suits someone who's comfortable collaborating across time zones and doesn't need a lot of hand-holding to get things done.It's not a typical 9-5. Some days you'll be deep in client work, other days juggling a pitch, a shoot, or a late call with the Melbourne team. In return, you'll have real ownership over how the Brooklyn office runs and grows.What you'll be doingLeading and growing our Brooklyn office, setting the tone for how we work day to dayManaging and mentoring 1-2 team members, with regular check-ins to keep things on trackOwning your own portfolio of clients, hands-on across strategy, content planning, community management and moreDriving new business in the US, from initial enquiry through to quotes, proposals and pitchesActing as the senior point of contact for clients, handling questions, concerns and scope conversations with confidenceLiaising closely with the Melbourne team on strategy, resourcing and process, keeping both offices alignedBuilding genuine relationships with clients, partners and the wider industry to help grow our presence in New YorkContributing to decisions on the direction of the Brooklyn office alongside the Melbourne leadership teamWhat we're looking for5+ years in a senior social media or digital marketing role, agency side preferredExperience in client management and new business or sales, comfortable owning a pitch or proposalExperience leading, mentoring or managing peopleA deep understanding of Instagram, TikTok, Facebook, YouTube and LinkedIn, and what actually performs and whyConfident working independently, this role suits someone self-sufficient who doesn't need much oversightA natural relationship builder, warm, direct and easy to trustComfortable collaborating with a team across time zones (Melbourne, Australia)Based in or near Brooklyn/NYC, able to work from the office 2 days a week, with flexibility around the restThe detailsThis role is based out of our Brooklyn office, working 2 days a week in the office and the rest flexibly. Given the close collaboration with our Melbourne team, some early mornings or later hours will come up from time to time, but this isn't a rigid 9-5 role. In exchange, you'll have real autonomy, a genuine leadership seat, and plenty of room to grow as we build out our US presence.Sound like you?If this feels like your kind of role, we'd love to hear from you.