Head of Strategy & Operational Excellence

The RoleWe are hiring a Head of Strategy & Operational Excellence to build and continuously improve the operating system behind the Company.This is a senior, company-wide role responsible for turning strategic priorities into structured execution, improving cross-functional performance and ensuring the business can scale without complexity and central overhead increasing at the same rate.The successful candidate will work directly with the founders and senior functional leaders to create clearer ownership, stronger management disciplines, trusted performance reporting, more effective workflows and measurable operational improvement.This is not a strategy-deck or advisory position. It is a hands-on leadership role with responsibility for implementation, adoption and business results.Key ResponsibilitiesOperating Model and Strategic ExecutionTranslate founder and company priorities into clear programmes, owners, milestones and measurable outcomes.Establish company-wide planning, review, decision-making and accountability mechanisms.Build clear organisational structures, decision rights, reporting lines and escalation routes.Ensure strategic priorities remain visible and progress consistently through execution.Process and Operational ExcellenceOwn the company's process-improvement and transformation roadmap.Identify bottlenecks, duplication, revenue leakage and unnecessary manual work.Redesign critical workflows across Sales, Integrations, Partner Success, Finance, Supply Chain, Technology and People.Define clear ownership and service standards across cross-functional handovers.Drive implementation and measure whether changes produce genuine commercial improvement.Performance, Data and InsightsBuild the KPI and scorecard architecture used across the company.Establish consistent metric definitions, reporting standards and named owners.Improve data quality, reporting accuracy and decision-making speed.Lead the BI/Data function and ensure reporting identifies risks, root causes and opportunities.Develop stronger experimentation, forecasting and performance-analysis disciplines.AI, Automation and Systems AdoptionIdentify and prioritise high-value automation opportunities.Work with Technology to define business requirements and redesign workflows.Measure validated time, cost, quality and capacity improvements.Drive adoption of the Company's internal platforms and operating systems.Ensure technology is embedded into how teams work rather than introduced without meaningful use.Organisational Effectiveness and People SystemsOversee organisational design, role clarity and management-accountability frameworks.Strengthen performance reviews, promotion criteria, management standards and succession planning.Improve recruitment, onboarding and employee-development systems.Lead the People & Office function while ensuring every employee continues to have one clear line manager.Support functional leaders in building disciplined, accountable and high-performing teams.Operational EconomicsWork closely with Finance and functional leaders to connect operational performance with financial impact.Identify opportunities to reduce refunds, failed launches, delays, duplicated work and unnecessary overhead.Improve cost per location, central-team productivity and capacity utilisation.Ensure transformation initiatives have measurable commercial outcomes.What Success Looks Like in the First 90 DaysA strong understanding of the Company's business model, economics, teams, systems and workflows.Complete handover of the current process and operational-improvement programme.Clear company accountability map, escalation structure and decision rights.Senior leadership scorecard and operating-review cadence introduced.Core company and departmental KPIs clearly defined.Two or three high-impact improvement projects launched.Prioritised AI, automation and systems-adoption roadmap established.Six-month Strategy & Operational Excellence plan presented to the founders.Candidate Profile8+ years of experience across strategy, operations, transformation, commercial operations, general management or operational excellence.Proven experience improving performance across multiple departments.Strong commercial and financial judgement.Highly data-driven, with experience building KPIs, dashboards and management frameworks.Demonstrable experience redesigning processes and driving adoption.Comfortable working with AI, automation and technology-enabled operations.Strong people leadership and organisational-development capability.Able to influence senior functional leaders without creating duplicate reporting lines.Comfortable operating in a fast-growing, founder-led environment.Able to move between strategic thinking and hands-on execution.Clear, direct and credible communicator.Experience in food technology, marketplaces, e-commerce, multi-site operations or platform businesses is advantageous.What This Role Is NotA purely analytical or reporting role.A corporate strategy position producing presentations without implementation.The line manager of every employee in the Karachi office.A replacement for existing functional leaders.A day-to-day Partner Success, Sales or Commercial Operations role.A consultancy assignment that ends once recommendations are delivered.