Head of Technical Service Operations

Head of Service – Middle East

Location: UAEReports to: Managing DirectorKey ResponsibilitiesLead and manage service operations across the Middle East.Drive service performance, efficiency, profitability, and customer satisfaction.Manage service planning, scheduling, and delivery.Lead and develop the service team.Manage key customer accounts and escalated service issues.RequirementsProven experience in Service Management / Service Operations leadership.Strong people-management and team-development capability.Experience managing budgets, revenue, margins, KPIs, and performance targets.Strong customer-service and commercial orientation.Degree in Engineering, Science, or related discipline.Strong communication, problem-solving, and stakeholder-management skills.SkillsService ManagementService OperationsField ServiceTechnical ServiceAfter-Sales ServiceService DeliveryService StrategyCustomer ServiceCustomer ExperienceP&L ManagementRevenue ManagementGross MarginBudget ManagementKPI ManagementService ContractsKey Account ManagementTeam LeadershipPeople ManagementTechnical SupportWarranty ManagementContinuous ImprovementOperational ExcellenceStakeholder ManagementCommercial ManagementJob TitlesHead of ServiceHead of Service OperationsRegional Service ManagerRegional Head of ServiceService Operations ManagerAfter-Sales Service ManagerTechnical Service ManagerField Service Manager