Head Waiter

Position OverviewWe are looking for experienced and service-driven Head Waiters to join our premium restaurant concepts in Dubai.The ideal candidates will have a strong background in upscale dining, excellent guest relations skills and the ability to lead a section while maintaining the highest standards of service. We are particularly interested in European hospitality professionals who bring international experience, strong service culture and a genuine passion for food, beverage and guest experience.Key ResponsibilitiesGuest Experience & Service ExcellenceDeliver exceptional, personalised and attentive service in line with the restaurant's standards.Welcome guests warmly and ensure a smooth and memorable dining experience.Demonstrate excellent knowledge of the menu, ingredients, preparation methods, allergens and beverage offerings.Provide informed recommendations and respond confidently to guest enquiries.Anticipate guest needs and handle requests or complaints professionally.Maintain strong relationships with regular guests while respecting privacy and discretion.Section ManagementTake responsibility for an assigned section, ensuring efficient and seamless service.Coordinate with the kitchen, bar, host team and other service colleagues.Ensure correct order taking, accurate food delivery and appropriate service timing.Maintain table presentation, cleanliness and readiness throughout service.Follow restaurant service sequences, brand standards and operating procedures.Teamwork & MentoringSupport the training and integration of new team members.Assist in briefing colleagues on menu changes, daily specials and guest requirements.Lead by example and maintain a positive, professional attitude during busy services.Support supervisors and restaurant management in maintaining service standards.Operational StandardsFollow food safety, hygiene and health and safety procedures.Ensure accurate order entry and compliance with POS procedures.Support stock control and the appropriate handling of service equipment.Follow cash handling and billing procedures where applicable.Candidate ProfilePrevious experience as a Head Waiter, Senior Waiter or equivalent in an upscale restaurant, luxury hotel or premium dining concept.Strong knowledge of fine dining or premium casual dining service standards.Excellent communication and interpersonal skills.Fluent English required; French, Italian or other European languages are an advantage.Strong food and beverage knowledge, with wine knowledge considered a plus.Well-presented, guest-focused, organised and detail-oriented.Able to work flexible hospitality shifts, including evenings, weekends and public holidays.