Head Waiter / Waitress

As a Waiter A/Waitress A, you will be responsible for taking orders and serving food and beverages to guests. You will play an important role in guest satisfaction, as you will also be responsible for checking on customers to ensure that they are enjoying their meals and taking action to correct any problems.About UsF ZEEN ATHENS, part of the F ZEEN RETREATS group, is a luxurious adults-only urban retreat located in the historic center of Athens. Blending the philosophy of holistic well-being with a modern way of living, we offer our guests much more than just a stay, we offer a meaningful experience of balance, beauty, and genuine hospitality. Our culture is rooted in the concept of the Εὖ Ζῆν (Ef Zin), the art of living well and in harmony with yourself and the world around you. This is reflected in everything we do, from the level of service we provide to the spaces we create. Our people are the heart of our retreat. That's why we genuinely invest in their personal and professional growth, offering expert-led training, a supportive and creative work environment, and a competitive package of benefits. If you share our passion for quality, hospitality, and creating experiences that truly matter, we would love to welcome you to our team.What You'll DoProvide excellent customer services Greet customers and present menus Make suggestions based on their preferences Take accurate food and drinks orders, using a POS ordering software Serve food and drink orders Paying attention to priorities and special requests (e.g. food allergies, vegan options) Up-sell when appropriate Arrange table settings Keep tables clean and tidy at all times Deliver checks and collect payments Cooperate and communicate with all serving and kitchen staff Adhere to all relevant health department rules/regulations and all customer service guidelines RequirementsProven work experience as a Waiter A/Waitress A, preferably in a 5* hotel environment Excellent knowledge of English language Hands-on experience with cash register and ordering information system (e.g. POS) Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment Active listening and effective communication skills Flexibility to work in shifts Team spirit BenefitsPositive working environment Training and career development Uniforms Join Our Team A team that is built on respect and excellent service over collaboration A team of likeminded individuals that are motivated to work as a unit to offer our guest unique vacations and unforgettable experiences A team of happy employees, that are driven within their working environment to contribute to a common goal A team that celebrates achievements made individually and encourages positive attitude and integrity A healthy environment where nature is the focal point, that encourages collaboration and teamwork, allowing space to breath A mindful and considerate, people-oriented workplace A family-run company with exceptional high standards both for the guests and the employees alike