Head Waitress

Sunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates 111 properties across 26 countries, committed to delivering authentic and diverse hospitality experiences that bring people together around the world.SHG’s lifestyle portfolio includes vibrant restaurants, beach clubs, lounges and nightlife-led dining destinations. Combining food, beverages, music and entertainment, our venues welcome a diverse international clientele within energetic, high-volume environments.We are seeking an experienced and guest-focused Head Waitress to join one of our lifestyle brands in Dubai.Key ResponsibilitiesLead the service team and allocate sections and responsibilities.Conduct briefings covering menus, promotions, VIPs and operational updates.Deliver warm, engaging and personalized guest service.Maintain strong knowledge of the menu, ingredients, allergens and beverages.Recommend and upsell signature dishes and premium beverages.Monitor service flow, table turnover and guest satisfaction.Recognize VIPs, regular guests and special occasions.Handle guest feedback and service recovery professionally.Train and support waiters, waitresses and runners.Coordinate with the kitchen, bar, reception and management teams.Ensure service stations remain prepared, clean and properly stocked.Support POS, billing and shift-closing procedures.Maintain grooming, hygiene and brand-service standards.Support brunches, events and high-volume evening operations.Ideal CandidateMinimum of 2–3 years of relevant service experience.Previous experience as a Head Waitress, Senior Waitress or strong Waitress.Background in a luxury restaurant, beach club, lounge, nightclub or lifestyle venue.Strong food, beverage, upselling and guest-engagement skills.Experience supervising and training a multicultural service team.Confident handling VIPs, large groups and guest complaints.Familiarity with POS systems and restaurant procedures.Excellent English communication skills; additional languages are advantageous.Polished presentation and strong grooming standards.