HEC Consultant (Arabic Speaker)

Transguard Workforce Solutions continues to lead the UAE market as a trusted partner for innovative and fully integrated HR services. With more than a decade of experience and a highly skilled team, we are proud to support organizations across the region with tailored workforce solutions.We are currently hiring a HEC Consultant - Arabic Speaker on behalf of a prestigious client, based in their Dubai office.Job Purpose:The HEC plays a significant role in connecting consumers and company's brand. You put consumers first before any other priorities. It’s your job, as a HEC to be approachable and curious, and be at your best to engage consumers before, during and after a purchase. You ask questions and actively listen to our consumers’ needs in order to demonstrate how company can enrich their lives. You help create the energy and excitement around company's products, providing the right solutions and getting products into consumers’ hands. The HEC is dedicated to delivering a consumer experience that is unique and every day is an opportunity to turn a new experience store visitor into a loyal consumer. You are expected to build brand loyalty and create owners of company's products.Job Responsibilities:Consumer ExperienceMaintain a daily handover communication with colleagues or partners to ensure necessary customer shopping experience issues are monitored and resolved. To create memorable experiences that showcase the benefits of company products and services. Support the company's fan’s club signups. Help set up a consumer’s new company's products and offer personalization. Support customer training session and to help customer expands their passion and potential.To take ownership to address any consumer complaints personally with high professionalism. Ensure proper handover if required and always partner with your supervisor to provide appropriate solution.Service ExcellenceRecommend suitable solutions to our consumers based on company's Experience Style.Proactively approach and engage with our consumers to understand their needs and present complete solutions for all consumers, both in store and online. Strive to provide world-class consumer service to consumers.To bring company's products service, and ecosystem to life through demos, personalization, and answers to consumer questions. Provide troubleshooting advice and introduce the benefits of shopping with company- often to multiple consumers at the same time.Stay up to date on new information, product and service offerings and company initiatives, by leveraging internet tools and resources, on-the-job experiences and peers.Attend and complete all necessary product and soft skill training modules in store or online within expected time frame.Sales FocusCommit to sell-out plan in all product categories and deliver incentive targets presented to you by your supervisor.Offer complete solution by recommending relevant accessories to consumers to increase average transaction value.To adhere to HES returns and discount policiesFollow HES marketing offers and pricing strategy.Additional requirements:You have demonstrated previous sales experience in a fast-paced environment.Cross-industry experience is welcome- a retail background is a must.Strong teamwork, interpersonal, and customer service skills. You read, write and speak English or local language fluently. Additional language ability is an advantageAbility to prioritize tasks effectively.You are flexible with your schedule. Your work hours will be based on business needs. Minimum 3 years of retail experience of any retail establishment.Preferrable from mobile and electronic background.