Help Desk Specialist (L1/L2)

We are looking for a skilled IT Service Desk / Help Desk Support professional to join our team. This role involves close collaboration with clients and internal team members to resolve support tickets and provide technical troubleshooting assistance to customers and international end-users.Key responsibilitiesTroubleshoot and resolve issues related to desktop operating systems, applications and software, printers and peripheral devices, and VPN connectivityManage and maintain Office 365 accounts, including administrative support as neededAdminister and troubleshoot desktop antimalware solutions, including virus and malware-related issuesManage Active Directory users, permissions, and access rightsPerform routine desktop OS maintenance, diagnostics, and troubleshootingInstall, configure, and provide support for various applications required by end usersProvide timely and effective technical support while maintaining a high level of customer serviceCollaborate with clients and internal teams to investigate and resolve technical issuesAbout youAt least 2 years of experience in a Service Desk, Help Desk, or similar IT support roleStrong troubleshooting skills in Active Directory — user management and permissionsStrong troubleshooting skills in desktop operating systems — Windows, Mac, etc.Strong troubleshooting skills in Office 365 — account management and administrative supportStrong troubleshooting skills in VPN and firewall managementStrong troubleshooting skills in printer connectivity and hardware-related issuesExcellent communication skills and ability to effectively communicate and work with international clients and end usersStrong problem-solving and troubleshooting abilitiesCustomer-focused approach with good attention to detailWilling to work onsite in BGC, Taguig and willing to work on a night shift, from 8:00 PM to 5:00 AM Manila TimeBenefitsHMO coverage effective Day 1 of employmentPet insurance effective Day 1 of employmentGroup life insurance effective Day 1 of employmentNight Shift Differential – 10% for hours worked between 10:00 PM and 6:00 AMHoliday Premium PayGovernment-Mandated Benefits – SSS, PhilHealth, and Pag-IBIGAnnual Performance Review and Bonus13th Month PaySubsidized Meals & free coffee/snacksShuttle ServiceService Incentive Leaves (accrued 12SL, and 12VL)Quarterly Rewards and RecognitionAbout IT by DesignIT By Design is a global IT services company that partners with Managed Service Providers (MSPs) to help them grow and succeed. We provide IT talent, technical expertise, and business solutions that empower our partners to deliver exceptional technology services to their clients.