Help Desk Technician

Role Description This full-time, on-site Help Desk Technician role is based in Doha, Qatar. The Help Desk Technician will provide first-line technical support for desktop computers, peripherals, and standard business applications, responding to user inquiries via phone, email, and in person. Daily tasks include diagnosing and troubleshooting hardware and software issues, performing computer repair and maintenance, and escalating complex problems to higher-level support when needed. The role also involves documenting support requests, maintaining accurate records in the ticketing system, and assisting with equipment setup, configuration, and updates to ensure stable and secure operations. Collaboration with IT team members and clear communication with end users are essential to deliver timely, effective support.Qualifications Ability to provide Help Desk Support and Technical Support for end users in an office environment.Proficiency with Desktop Computers, including operating systems, standard applications, and basic network connectivity.Strong Troubleshooting skills for hardware, software, and peripheral devices.Hands-on experience with Computer Repair, including diagnostics, component replacement, and system configuration.Basic understanding of IT security practices and safe computing principles.Effective communication skills and a customer-focused approach to resolving issues.Ability to work on-site in Doha, Qatar and collaborate within a cross-functional team.Relevant technical certification (e.g., CompTIA A+, Microsoft Desktop Support) or equivalent practical experience is preferred.