Hospitality/Event Coordinator- Live Events

Hospitality Coordinator, LondonPlease note: candidate must currently reside in the UK and be able to work in the UK without sponsorship.Ready to step into the world of high-end meeting and event planning? At Convene Hospitality Group (CHG) we are looking for a Hospitality Coordinator who thrives on making things happen. As the connector of the dots, you’ll partner with our Event Production Managers to see every event through from concept to 'wow.' You are hospitality through and through—meaning you care just as much about the behind-the-scenes execution as you do about the first hello.What Will You DoThe Hospitality Coordinator supports many aspects of the meetings and offerings at a dedicated location in accordance with Convene’s vision, mission, and values, including our core principles.Effectively communicate via verbal and written correspondence with all levels of employees and clients, exhibiting GRIT in all interactionsWork dynamically and prioritize departmental functions to meet deadlinesApproach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented mannerEnter and input visitorsProblem-solving/requests at the deskLiaison with the Operations Team along with WP-Members; assist with Robin (Room Booking) reservations, catering orders, building requests (badges, tickets, work orders), sorting/delivering mail & packages, and onboarding new WP-MembersLead show rounds when applicableAssist with service execution; set-up and breakdown, and support during peak periodsAssist with the coordination for the setup and execution of all functions with the Service, Production, Technology, Customer Success, and Culinary departmentsKeep the Welcome Desk clean/organized; responsible for badge printing and stocking of materialsKeep the coat room clean/organizedOrchestrate and set up Surprise & Delights for WP-Members and/or Site ToursOrder office suppliesCheck-in guests with proxy, click and show the reception/nourish areaEscort meetings, guests when neededManage lost and foundBuilding Requests- CleaningAssist the Conference & Events Manager and Chef with scheduling and administrative responsibilitiesCreate and maintain positive relationships with building management and landlord partnersDevelop and maintain positive client relationshipsEnsure Standard Operating Procedures and Brand Standards are being adhered to and support any updates accordingly when applicablePlatform use in: Salesforce WXM Portal, ProxyClick, Envoy, GoParrot, Square, Robin, ZenDesk, Microsoft (*Word, PowerPoint, Excel), and OutlookWhat We Look ForAbility to work effectively with clientsFlexible and long hours are sometimes requiredAbility to move, lift, carry, push, pull, and place objects up to 25 pounds without assistanceAbility to reach overhead and below the knees, including bending, twisting, pulling, and stoopingAbility to stand, sit, or walk for an extended period of timeBasic knowledge of Audio/Visual equipment set up and usageWe’re Here For YouAt Convene, you’ll receive:Generous paid time off, including an extra day off for your birthdayParticipation in our pension scheme with contributions from ConveneProfessional development supportWellness subsidy to support your wellbeingSavings on bikes and equipment through Convene’s Cycle to Work programmeA chance to be part of a dynamic, growing teamThe opportunity to have a significant impact on your team and the business in the work that you doWho we are: Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.