Hospitality Manager

For a well-known Hospital in Riyadh, we are hiring Hospitality Manger is responsible for overseeing hospitality operations across the organization's hospitals in Riyadh.The role ensures high standards of patient experience, housekeeping, comfort, hygiene, and hospitality services while maintaining consistency across all hospitals in Riyadh. Hospitality Manager is managing the following:Hospitality Supervisors/ Housekeeping Teams / Hospitality & Facility Services ContractorsKey Responsibilities SAFETY • Ensure the implementation of safety policies and procedures across hospital in Riyadh. • Ensure compliance with hygiene, infection prevention, and patient safety protocols.• Support and guide hospitality teams in applying HSE best practices. • Escalate any risks that may impact the safety and wellbeing of patients, visitors, or employees. • Participate in safety audits, evacuation drills, and crisis management exercises. • Collaborate with operational teams and hospital management to maintain a safe and compliant environment. QUALITY & ENVIRONMENT • Ensure the implementation of hospitality and quality standards across healthcare facilities in Riyadh. • Ensure compliance with QHSE standards and local regulatory requirements. • Participate actively in hospital accreditation and quality audit processes. • Develop and implement continuous improvement initiatives to enhance service quality and the patient experience. • Monitor hospitality KPIs and patient satisfaction indicatorsHOSPITALITY & PATIENT EXPERIENCE • Oversee hospitality operations across hospital in Riyadh. • Define, implement, and standardize hospitality standards across healthcare facilities in Riyadh. • Ensure high-quality service delivery and an exceptional patient experience throughout hospitals in Riyadh. • Supervise housekeeping operations and ensure cleanliness standards in patient and public areas. • Oversee linen management, guest amenities, and hospitality consumables. • Ensure a comfortable, welcoming, and premium environment aligned with organizational standards. • Coordinate closely with hospital management, nursing, medical teams, and support departments. • Supervise external contractors providing hospitality and facility services. • Conduct regular operational audits and implement corrective action plans where required. • Analyze patient feedback and lead initiatives to improve patient satisfaction. Requirements: • Bachelor's or master's degree in hospitality management, Hotel Management, Facility Management, Healthcare Management, or a related field. Experience• Minimum 6–10 years of experience in hospitality management, preferably within healthcare organizations, hospitals, or medical centers. • Proven experience managing multi-site operations and regional hospitality activities. • Previous experience in Saudi Arabia or GCC countries is highly preferred.• Strong knowledge of hospitality operations and patient experience standards. • Good understanding of QHSE standards and healthcare accreditation requirements. • Strong organizational, analytical, and problem-solving skills. • Proven leadership with the ability to manage multicultural teams. • Strong operational reporting and KPI management capabilities