Hospitality Manager

Salary: £29,000Location: Marlow, United KingdomFor 15 years, TrainMore has been the gym people in the Netherlands actually choose to go to. With over 50 clubs across Holland, we’ve spent a decade and a half getting this right — and we’re not shy about what makes us different.We’ve built a gym culture where showing up feels good, every time. Where the energy on the floor does half the work, and the people around you do the rest. UK, we’ve been looking at you for a while. We think you’re ready for more.As Hospitality Manager, you will ignite the Host team to deliver an unforgettable member experience, fueling standout service, sharp product knowledge, and unbeatable club standards. As the number 2 in the club, own the buzz of daily operations by keeping the gym floor spotless, member areas shining, and systems running smoothly, all while tackling queries and maintenance needs with speed and confidence. Lead by example to inspire the team to deliver dynamic, high‑impact sales tours that smash KPIS (See KPIS for more information), elevate POS performance, and keep the club performing at its peak every single day.Key ResponsibilitiesCoach the front of house team to deliver excellent consistent service at all times ensuring trained appropriately and proactively maintain gym floor standards.Lead and support the rest of the team in handling customer queries effectively through up-to-date product knowledge within the club (Classes, Equipment, Facilities).Lead the host team to own daily club standards — checklists, cleanliness, maintenance follow-ups, and safety checksManage completion of regular Health and safety tasks, stock take and operational systems (towel management, locker controls etc).Motivate the team to deliver a top-level member experience through maintaining the cleanliness of member areas, gym floor, recovery/wellness (regular walk arounds, clearing up weights etc) and vending machines.Coach and guide team on delivering effective sales tours to hit sales targets effective based on Club Manager’s strategy for the club.Log, track and escalate maintenance issues with contractors and suppliers to ensure equipment, facilities and stock are maintained effectively.Support when required with chasing debtorsThis list is not exhaustive, you will be required to complete extra tasks within your skillset to support business needsKey KPIS for the the role: JoinersRetentionVendingClub experience – mystery shops and auditSkills, Knowledge and ExperienceExperience supervising or leading a team in a hospitality settingBackground in commercial economics, sports education, hospitality or similar relevanceDemonstrable Experience of delivering excellent customer serviceExcellent communication and organisation skillsKeen eye for attention to detailAbility to work as a team and use initiative to problem solveStress resilience, ability to handle different situations at once, prioritising skills.