Host/Hostess - Full Time

Hotel Name: M Social SunnyvaleLocation: Onsite - Sunnyvale, CASalary Range: $20.00 HourlyJoin the Team at M Social SunnyvaleAt M Social Sunnyvale, we don't just welcome guests—we create moments, spark connections, and bring energy to every interaction. Designed for the young at heart, M Social delivers a bold and vibrant hospitality experience.About M Social SunnyvaleAs the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience.As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach."At Millennium, we are guided by our core values:Passion for Hospitality - Delivering meaningful and memorable guest experiencesEntrepreneurial - Taking ownership and acting with agilityInnovation & Progressive - Continuously improving how we operate and serveSolutions & Results Oriented - Staying adaptable and focused on resultsThese values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.About the Role: As our Host / Hostess, you will be one of the first points of connection for guests visiting Beast & Butterflies. You will create a warm and welcoming first impression, manage the flow of the restaurant, coordinate seating, and support the service team in delivering a seamless dining experience.This role is ideal for someone who is personable, organized, confident, and genuinely enjoys connecting with people in a fast-paced, social environment.Your Impact - Guest ExperienceYou will set the tone for the guest experience from the moment guests arrive. Through a warm welcome, thoughtful communication, and attentive service, you will help create an atmosphere that feels inviting, energetic, and distinctly M Social.What You'll Be DoingGuest Welcome & ExperienceWelcome guests with a warm, friendly, and engaging attitudeCreate a positive first and last impression for every guestManage guest arrivals, seating, and departures in a professional mannerProvide accurate information about the restaurant, menus, hours, and hotel amenitiesAnswer guest questions and assist with special requestsAnticipate guest needs and communicate relevant information to the service teamHandle guest concerns professionally and involve management when appropriateReservations & SeatingManage reservations and waitlists accurately using the restaurant reservation systemMaintain an organized and efficient seating planEscort guests to their tables and provide menus as appropriateCommunicate estimated wait times accuratelyMonitor table availability and coordinate seating with servers and managementBalance guest preferences with restaurant capacity and service flowCommunicate special occasions, VIP guests, allergies, and other relevant information to the service teamRestaurant OperationsMaintain a clean, organized, and welcoming host stand and entrance areaEnsure menus, reservation materials, and guest supplies are properly stockedAssist with opening, closing, and side-work dutiesMonitor the dining room and communicate operational needs to the appropriate team membersAssist servers and other team members during busy periods as neededSupport smooth guest flow throughout the restaurantTeam CollaborationWork closely with servers, bartenders, food runners, culinary staff, and managementCommunicate effectively regarding reservations, guest needs, table status, and service prioritiesHelp maintain an organized and positive restaurant environmentSupport team members during high-volume serviceContribute to a team-first culture where everyone works together to create an exceptional guest experienceSafety & ComplianceFollow all food safety, sanitation, and health department regulationsFollow company safety policies and proceduresMaintain a clean and safe entrance and host standReport spills, hazards, maintenance concerns, or other issues promptlyFollow established procedures for guest information and reservation recordsRequirementsPassion for hospitality and creating memorable guest experiencesWarm, friendly, and engaging personalityStrong communication and interpersonal skillsProfessional appearance and positive attitudeExcellent organizational and multitasking abilitiesAbility to remain calm and professional in a fast-paced environmentStrong attention to detailAbility to work effectively as part of a teamFlexibility to work evenings, weekends, holidays, and varying shiftsTechnical / Role-Specific RequirementsPrevious host, hostess, server, restaurant, hotel, or customer service experience preferredExperience with restaurant reservation systems preferredExperience with POS systems is a plusStrong knowledge of basic restaurant operations and dining etiquetteAbility to manage multiple guest requests and seating priorities simultaneouslyFood Handler Card required or ability to obtain upon hire, as applicablePreferred QualificationsPrevious hotel or lifestyle restaurant experience preferredExperience with OpenTable or similar reservation systems is a plusPrevious experience in a high-volume restaurant environmentStrong knowledge of local dining and hospitality offerings is beneficialBilingual abilities are a plusPhysical RequirementsAbility to stand and walk for extended periods throughout the shiftAbility to frequently move throughout the restaurant and lobby areasAbility to bend, reach, stoop, and move as needed during serviceAbility to safely carry menus, supplies, and other itemsComfortable working in a fast-paced, high-volume, guest-facing environmentEducationHigh school diploma or equivalent preferredEquivalent combination of education and relevant experience will be consideredBenefitsAt Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:Medical, Dental & Vision Insurance Company-paid Life and AD&D Insurance Short-Term and Long-Term Disability Coverage 401(k) Retirement Plan with Company Match (where applicable) Paid Time Off & Paid Holidays Hotel Room Discounts across our global portfolio Employee Assistance Program (EAP)Benefits eligibility and offerings are subject to plan terms and company policy. Why Join UsAt Millennium Hotels & Resorts, you're not just taking on a role—you're joining a global organization committed to people, performance, and growth.Whether you're supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results.If you're looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.